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Q134 suspension/cancellation letter
Note: a manual suspension letter must include the following information:
- reason for suspension or cancellation
- date of effect
- payment type
- reference to the relevant act, and
- review and appeal rights
Example text for the Q134 suspension/cancellation letter
Item | Description |
1 | Customer paid Austudy or YA as a full-time student After careful consideration, your [payment type] has been [suspended/cancelled] because you are not studying full time or you have stopped study. This decision has been made under section 80 of the Social Security (Administrative) Act (SSAA). |
2 | Customer paid YA as a job seeker After careful consideration, your [payment type] has been [suspended/cancelled] because you are no longer unemployed. This decision has been made under section 80 of the Social Security (Administrative) Act (SSAA). |
3 | Customer paid ABSTUDY After careful consideration, your [payment type] has been [suspended/cancelled] because you are not studying full time, or you have stopped study. This suspension has been made under the provisions of Chapter 1.5 and Chapter 2.4 of the ABSTUDY Policy Manual. |
4 | Customer paid JobSeeker Payment After careful consideration, your [payment type] has been [suspended/cancelled] because you are no longer unemployed. This decision has been made under section 80 of Social Security (Administration) Act (SSAA). |
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