This document outlines the process to follow when an existing customer starts an Australian Apprenticeship.
On this page:
Existing customer starts an Australian Apprenticeship
Starting an Australian Apprenticeship and in receipt of payments other than YA, Austudy, JSP or ABSTUDY
Starting an Australian Apprenticeship
Coding requirements when starting an Australian Apprenticeship
Assess YA/Austudy transfer
Restoring payments upon starting an Australian Apprenticeship
Existing customer starts an Australian Apprenticeship
Table 1
Expand tableStep | Action |
1 | Customer has started or will be starting an Australian Apprenticeship
Is the Australian Apprenticeship full-time? Yes, go to Step 2. No, the apprenticeship is only part-time and the customer is currently receiving: - a student payment - they may still be eligible for help as a student if:
- Youth Allowance (YA) (job seeker) or JobSeeker Payment (JSP):
- any other income support payment:
|
2 | Check if the full-time Australian Apprentice is currently receiving payments
Is the customer currently or was previously receiving an income support payment or ABSTUDY Living Allowance before starting their apprenticeship? |
3 | Check if the payment has been suspended or cancelled
Has the customer's payment suspended or cancelled due to starting an Australian Apprenticeship and an open YAL/AUS apprentice action required Fast Note is on the record or a new claim has been lodged? - Yes, for staff:
- trained in apprentice processing go to Table 3 > Step 1
- not trained in apprentice processing, procedure ends here. DOC the record
- No, go to Step 4
|
4 | Date started full time apprenticeship
If the customer is currently receiving an income support payment or ABSTUDY Living Allowance and the customer has started an apprenticeship, determine the start date of the full-time Australian Apprenticeship. If the start date of the full-time apprenticeship is: - today or in the past, and the customer is receiving:
- in the future, and the customer is receiving:
|
5 | Austudy or YA (student) starts full-time apprenticeship
If an Austudy or YA (student) has started full-time employment as an Australian Apprentice today or in the past, check if they have notified Services Australia within their notification period. Did the customer notify the change in circumstances within their notification period? |
6 | YA (job seeker) or JSP starts full-time apprenticeship
If the customer's payment is suspended YBS (Youth Bonus Wage subsidy) (SUS-YBS) it can remain suspended under this reason while the apprenticeship details are obtained, go to Step 8. If the customer's payment is cancelled YBE (Youth Bonus Wage subsidy ended) before starting an apprenticeship, a new claim is required. To continue to qualify for YA (job seeker) or JSP before or since starting an apprenticeship, the customer must continue to meet their mutual obligation requirements (MORs). This is to satisfy policy requirements around job seeker customers remaining qualified and payable. Generally, customers will have met their MORs if they continue to report every fortnight. If the customer is not present, make genuine attempts to contact customer to discuss meeting requirements. Where contact is unsuccessful go to Step 7. Has the customer advised they have met and will continue to meet the requirements set out in their job plan? - Yes, go to Step 7
- No, payment must be cancelled. On the Benefit Action (BA) screen in Customer First:
- Service Reason field: payment type
- Action field: CAN
- Reason field: COP (another payment more appropriate)
- Effect Date field: date commenced apprenticeship
- Source and Date of Receipt fields
- Finalise on the Assessment Results (AR) screen
DOC the cancellation by recording all relevant details, use Fast Note, select Auto text, use Generic > SUS/CAN/RES > Suspend Cancel Reason. Include details of conversation with the customer and the reason payment has been cancelled, following the GIR DOC minimum standards. The customer will need to lodge a new claim. Procedure ends here. |
7 | Suspension of current payment
Suspend payment until the Department of Employment and Workplace Relations (DEWR) provides the Australian Apprenticeship details. To suspend the payment, in Customer First: - On the Benefit Action (BA) screen, suspend (SUS) using the code 'OTH' (other) from the later of either:
- date paid to + 1, or
- expected start date of full-time apprenticeship
- In the Notes field, record the reason for suspension as customer has started full- time apprenticeship/traineeship.
- Create a Q134 letter inside the suspension activity. See the Resources page for the most appropriate text to use in the letter
- DOC the suspension by recording all relevant details using Fast Note, select Auto text, use Generic > SUS/CAN/RES > Suspend Cancel Reason. The Fast Note must have the following:
- Decision made
payment type, and
Act/Guide reference upon which decision was based
See Online Document Recording (ODR) - Date of effect of decision
- Reasons for decision, including why the person was not qualified or why the payment is not payable, for decisions made under section 80
Tell the customer: - payments cannot restart until DEWR provides the Australian Apprenticeship details. Services Australia can hold a claim for up to 13 weeks pending confirmation of the Australian Apprenticeship details
- If receiving a job seeking payment, they must continue to meet their mutual obligation requirements to maximise their entitlements if their payments are to be restored
If the customer is receiving: - YA (student) or Austudy, go to Step 8
- YA (job seeker) and the most appropriate apprentice payment is:
- YA, go to Step 8
- ABSTUDY tell the customer to lodge a new claim for payment as an Australian Apprentice, DOC the record, procedure ends here
- JSP, tell the customer to lodge a new claim for payment as an Australian Apprentice, DOC the record, procedure ends here
|
8 | Refer to the Australian Apprentice team
- Create a Fast Note referral to the Australian Apprentice team
- Select Auto text, use Students, ABSTUDY& Apprentices > Update > YAL/AUS apprentice action required
- Complete the template including:
- Apprenticeship Identification Number (if available)
- Date apprenticeship started
- Start date of full-time employment
- Name (and ABN if available) of the employer
- Details of fortnightly earnings
- Date customer stopped studies. If receiving student payments
- Once the template content is complete, select Continue
- Do not close the open DOC created by the work item
Procedure ends here. Australian Apprentice teams
 Details are required from DEWR. See Table 3.
|
9 | ABSTUDY Living Allowance starts full-time apprenticeship
If a customer has started full-time employment as an Australian Apprentice today or in the past and are receiving ABSTUDY Living Allowance, previous study details must be confirmed. Has the student stopped their course? Yes, and the student had started that course, and: - the apprenticeship started within 28 days of the last day of attendance,
- Code the Student End Date field on EDC as the day before the customer started the apprenticeship
- Go to Step 10
- the apprenticeship started greater than 28 days from the last day of attendance:
- Code the Student End Date field on EDC students last day of attendance
- Go to Step 10
- the student is a continuing or intending student:
No, where the customer is: - remaining full-time. Student is eligible to continue receiving ABSTUDY living allowance
- changing to part-time:
- See Table 2 in Decreasing study load for ABSTUDY or ABSTUDY Pensioner Education Supplement (PES), and then
- Go to Step 10
|
10 | Finalise activity and Fast Note
Record any relevant information on a DOC and finalise the activity. Create an open work item using Fast Note: select Auto text, use Students, ABSTUDY and Apprentices > Update > ABSTUDY apprentice action required. - Select Confirm
- Include:
- start date of full-time employment
- name (and ABN if available) of the employer
- details of fortnightly earnings
- date customer stopped studies
Procedure ends here. Australian Apprentice teams
Details are required from DEWR. See Table 3. |
11 | ABSTUDY starts apprenticeship in the future
If the customer is still studying full-time, no update is required. If customer has stopped study, see Table 2 in Payment of ABSTUDY when a student is deferring or discontinuing study before the end of the course. Then return to this step. In Customer First, create a manual review on the Review Registration (RVR) screen and complete the fields as follows: - Service Reason: ABY
- Review Reason: REV (Manual Review)
- Due Date: date customer advises start date of their apprenticeship
- Source: INT
- Date of Receipt: today's date
- Notes: 'Customer has advised they have started an apprenticeship on XX/XX/XXX. See Existing customer starts an Australian Apprenticeship for instructions.'
- Keywords: ABYAPT and NOREG
- Workgroup: leave blank
- Position: leave blank
- Transfer to Region: ABS
The review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review for manual action. Customers currently receiving ABSTUDY may not be eligible for payments until they start their apprenticeship. If there is a gap of 28 days or greater between stopping study and starting the Australian Apprenticeship, customers who require income support for this period, must claim YA (job seeker) or JSP. Tell the customer to claim YA or claim JSP. The customer can reapply for ABSTUDY as an Australian Apprentice from the date the Australian Apprenticeship started. See Claiming ABSTUDY. Procedure ends here. |
Starting an Australian Apprenticeship and in receipt of payments other than YA, Austudy, JSP or ABSTUDY
Table 2
Expand tableStep | Action |
1 | Date started full time apprenticeship
If the customer is currently receiving an income support payment (ISP) other than YA, Austudy, JSP or ABSTUDY, determine the start date of the full-time Australian Apprenticeship. If the start date of the full-time apprenticeship is: |
2 | Customer started an apprenticeship today or in the past
Check the customers current payment qualification upon starting full-time employment and coding requirements. For: Will the customer continue to qualify for their current payment upon starting full-time employment in their apprenticeship? - Yes, go to Step 4
- No, tell customer to submit a new claim for payment as an Australian Apprentice and DOC the record
Australian Apprentices processing staff: If processing a new claim see Table 3 > Step 1. |
3 | Customer will start an apprenticeship in the future
Check if the customer continues to qualify for their current payment upon starting full-time employment. For: Will the customer continue to qualify for their current payment upon starting full-time employment in their apprenticeship? |
4 | Starting apprenticeship and retaining eligibility for current payment
To determine the most beneficial payment for the customer, before proceeding, see Identifying the most beneficial payment for students or Australian Apprentices. Would a transfer to an Australian Apprentice payment be more beneficial? - Yes:
- The grant date is the day their outgoing payment ceased or will cease as a result of coding the transfer, see Calculating the start day for a transferee
- Tell the customer to submit a new claim for payment as an Australian Apprentice and DOC the record
- Australian Apprentices processing staff: If processing a new claim see Table 3 > Step 1
- No:
|
5 | Not qualified for their current payment on start date of their apprenticeship
Customers will continue to qualify for the current payment until they start full-time employment in their apprenticeship. Tell the customer to submit an online claim. For customers: Australian Apprentice teams
See Table 3 > Step 1 |
Starting an Australian Apprenticeship
For Australian Apprentices processing staff only
Table 3
Expand tableStep | Action |
1 | Payment has been suspended or cancelled or new claim lodged
Obtain the Australian Apprenticeship details from the Department of Employment and Workplace Relations (DEWR). If the Australian Apprenticeship details are current, go to Step 2. If allocated a NOREJ/NOREG manual review, go to Step 2. The payment must remain suspended/cancelled in cases where: - the Australian Apprenticeship details are not available, and
- the customer does not qualify for their current payment
If the payment is current, suspend the payment in Customer First: - On the Benefit Action (BA) screen, suspend (SUS) using the code 'OTH' (other) from the later of either:
- date paid to + 1, or
- expected start date of full-time apprenticeship
- In the Notes field, record the reason for suspension as customer has started full- time apprenticeship/traineeship.
- Create a Q134 letter inside the suspension activity. See the Resources page for the most appropriate text to use in the letter
DOC the suspension by recording all relevant details using Fast Note, select Auto text, use Generic > SUS/CAN/RES > Suspend Cancel Reason. Contact the customer to tell them payments cannot be made until DEWR confirms eligibility. If transferring activity type and new claim is not required In Customer First, create a manual review on the Review Registration (RVR) screen by completing the fields as follows: - Service Reason: customer's payment type
- Review Reason: select most appropriate reason
- Due Date: 13 weeks from:
- date of suspension, or
- date customer notified if payment is suspended Youth Bonus Wage Subsidy (YBWS) 26 week suspension period (SUS-YBS)
- Source: INT
- Date of Receipt: today's date
- Notes: 'Customer has advised they have started an apprenticeship xx/xx/xxxx. Payment already suspended or cancelled. Check if Australian Apprenticeship details have been established. Return to Existing customer starts an Australian Apprenticeship for instructions.'
- Keywords:
- YA/AUS - NAPEMPL, NOREG and NOREJ
- ABSTUDY - ABYAPT and NOREG
- Workgroup: leave blank
- Position: leave blank
- Transfer to Region: leave blank
The review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review for manual action. If transferring between payments and a new claim is lodged If the Australian Apprenticeship details are not yet current: - Record the following details in the Claim Progress DOC:
- ADMS Data checks are currently in progress. Customer is not eligible for apprentice payment until a current full-time Apprenticeship Identification Number and training contract is confirmed with Department of Employment and Workplace Relations. Note: the customer is not required to provide this information. Services Australia is not involved in the Apprentice Registration. If the customer disagrees with their status with Department of Employment and Workplace Relations, they should follow up with their employer and the Australian Apprenticeships Network Provider
- Place the claim on hold for 14 days to be checked again
- If the apprentice details are not current at the time of re-allocation of the claim, annotate the Claim Progress DOC and re-hold the claim activity
- If the status of the apprentice's training contract is still in draft or not available at 13 weeks from date of claim submission, go to Step 2
|
2 | Payment has been suspended or cancelled
If the Australian Apprenticeship details are available: If the Australian Apprenticeship details are still not available at 13 weeks, and: - the customer's payment is SUS-YBS or CAN-YBE and they are not considered an apprentice; payment is to remain suspended or cancelled
- the customer was transferring between payments (for example, JobSeeker Payment to Austudy), code the YA, Austudy or ABSTUDY claim. Reject the claim NAT (Not an Apprentice). JSP can be restored, see Restoration of JobSeeker Payment (JSP) Youth Allowance (job seeker) and Special Benefit (SpB). Procedure ends here
- the customer is transferring activity type within the same payment, payment should have cancelled 13 weeks after it was suspended. Make genuine attempt to contact the customer to tell them their payment has been cancelled because confirmation of their Australian Apprentice status has not been recorded by DEWR. Tell the customer their review and appeal rights. Procedure ends here
|
3 | Customer transferring activity type
 Customer transferring activity type on the same payment and Australian Apprenticeship details obtained by Australian Apprentice team.
Determine if there is a gap in entitlement. This may be due to: - the customer starting work as an Australian Apprentice but, the Apprenticeship Identification Number is current from a later date
- the customer was being paid as a student, and:
- stopped studies before starting full-time apprenticeship,
- was receiving YA, Austudy or ABSTUDY, and
- did not wish to participate in job search in the interim
- the customer was being paid YA (job seeker) and did not meet mutual obligations since commencing an Australian Apprenticeship
- payment was suspended under the Youth Bonus Wage Subsidy (YBWS) before starting their apprenticeship
Note: a customer is entitled to remain suspended YBS until the date they start their apprenticeship. A gap in entitlement is to be considered if they started their apprenticeship after the 26 week suspension period ended and payments have cancelled YBE. If a customer's payment is suspended YBS and there has been a gap between the end of the suspension period and the apprentice payment grant date, the customer's Working Credit balance will not be transferred to Student Income Bank
Is there a gap in entitlement? |
4 | Gap in entitlement exists
 If the gap is:
|
5 | Customer is a student
Was the customer being paid as a student? |
Coding requirements when starting an Australian Apprenticeship
For Australian Apprentices processing staff only
Table 4
Expand tableStep | Action |
1 | Gap in entitlement for YA and Austudy of less than 13 weeks
If a YA or Austudy student stops full-time study, they must notify within 14 days (notification period) to transfer to YA or Austudy (apprentice) if they are eligible. Update the study details: - go to Change Education Details (EDC) screen in Process Direct or Education Course History (EDC) screen in Customer First and correct the Student End Date: field, if the customer:
- ceased study during a study period, use the date the customer last studied
- ceased study during a semester break, use the date the customer stopped having an intention to return to study (the customer must supply a date)
- reduced to part-time study during a study period, use the date the customer last undertook a sufficient study load to qualify for payment. That is, the day before their study load reduced
- reduced to part-time study during a semester break, use the date the customer last intended to undertake a sufficient study load to qualify for payment
Go to Step 5. |
2 | Notification obligations
Did the customer notify of the change in circumstances within their notification period? |
3 | YA (job seeker) requirements
The customer is payable for YA (job seeker) until they became qualified for payments as an apprentice if they have: YA (job seeker) is cancelled from the date they cease to meet their MORs and YA (apprentice) is assessed from the date they notified, if they have: - not met their MORs, and
- failed to notify of the change in circumstance within their notification period
Go to Step 4. |
4 | Payment type before starting apprenticeship
Was the customer being paid ABSTUDY before starting their apprenticeship? - Yes:
- Update the Education Course Details
- Participation Status event date: Start date of the apprenticeship
- Participation Status: of APT (Apprentice/Trainee) from the date of qualification as an Australian Apprentice
- Go to Step 6
- No, go to Step 5
|
5 | YA and Austudy - updating the Newstart Education Status (NES) screen
For YA and Austudy only, update the NES screen. If the customer is transferring from a YA (job seeker) including if payment is suspended YBS and notified: - within the notification period:
- the Student Status will already be displayed as 'NST'
- in the Start Date (Process Direct) or Event Date: (Customer First) field, update the start date of Australian Apprenticeship
- in the Student Status: field, key APT (Australian Apprentice)
- outside of the notification period:
- the Student Status will already be displayed as 'NST'
- in the Start Date (Process Direct) or Event Date: (Customer First) field, update the later of the start date of Australian Apprenticeship or date notified.
- in the Student Status: field, key APT (Australian Apprentice)
If transferring from a student payment and they have continuous entitlement: - in the Start Date (in Process Direct) or Event Date (in Customer First) field, key the later of last date of study +1 or date the customer will start their Australian Apprenticeship
- in the Student Status: field, key APT
If transferring from a student payment and there is a gap in entitlement: - 2 entries may be required on the NES screen, if there is no previous NES screen updates, or if the previous NES screen update is not displaying NST:
- in the Start Date (in Process Direct) or Event Date (in Customer First) field, key student end date +1
- in the Student Status: field, key NST
- and previous NES screen is displaying NST:
- in the Start Date (in Process Direct) or Event Date (in Customer First) field, key the later of start date of Australian Apprenticeship or date notified
- in the Student Status: field, key APT
|
6 | Update the Apprenticeship Details (NAPD) screen
Once the Study Details (for ABSTUDY) or Student Status (for YA and Austudy) have been updated, the link with the Department of Employment and Workplace Relations' Apprenticeships Data Management System (ADMS) will be triggered. ADMS may return a number of records to match and will show on the External Name List (XIL) screen, care must be taken to select the right customer to link the records. The ADMS database will then transfer information to Services Australia and update the NAPD screen with the apprenticeship details. If the ADMS link is not operational, manually update the apprenticeship details on the NAPD screen: - In Process Direct:
- Go to the Apprentice Details (NAPD) screen
- Select Add. On the Create Apprenticeship Details screen, complete the Australian Apprenticeship details
- Select Save
- Key the Receipt Date, Channel and Service Reason relevant for the update
- Select Save
- In Customer First:
- Go to the Apprenticeship Details (NAPD) screen
- Key the Australian Apprenticeship details
|
7 | Check if customer is a dependent
Is the customer a dependent customer on YA or ABSTUDY? |
8 | Consider approval of away from home rate for a dependent customer on YA or ABSTUDY
Dependent Youth Allowance or ABSTUDY customers may be eligible to receive a higher rate of payment if they need to live away from home in order to undertake their Australian Apprenticeship. The away from home rate may be payable if: - home conditions make it difficult to work in an Australian Apprenticeship
- it takes 90 minutes or more to travel 1 way from their permanent (that is, family) home by public transport to reach the Australian Apprenticeship place of employment
For more information, see: If the criteria for the away from home rate has been met, select the Independence link in Workspace and record details. |
9 | Employment income
Code the Employment Income with the following: - Apprentice Employer: field, Yes
- Event Date: field, the date the employment income was paid to the customer
- Frequency: field,
- IOP - Income for One Period, where the customer's employer pay period duration is equal to or less than the entitlement period duration, or
- LOP - Long Period, where the customer's employer pay period duration is greater than the entitlement period duration.
Note: where LOP is coded, key the start and end date of the employer's pay period: - select Save Response
- select Yes to 'Are there more employment details to declare for this employer?'
- Event Date: field, the Entitlement Period End Date (EPED) will pre-populate as appropriate
- Type of Employment Details Update: field, HOP - Hours For One Period
- Status: field, FTO - Full-time ongoing
- Hours: field, the amount of hours for which the customer was paid
Make genuine attempts to contact the customer, to confirm their income for each fortnight since the date they became qualified as an Australian Apprentice. If the Apprenticeship details are being coded as part of a YA, Austudy or ABSTUDY claim, see Table 6 > Step 5. If payments are to be restored, see Table 6 > Step 1. |
Assess YA/Austudy transfer
For Australian Apprentices processing staff only
Table 5
Expand tableStep | Action |
1 | Transferring from different payments
The YA/Austudy grant date will depend on: - which date YA/Austudy is the most beneficial payment from, and
- whether or not the customer remains entitled to the outgoing income support payment
It may be the date the: - claim is lodged, or
- apprentice start date, or
- income support payment date paid to plus one day
Making a decision on the most beneficial payment on the date the claim is lodged is only required if the customer: - will be transferring to YA/Austudy, and
- is qualified and payable for both their current payment and YA/Austudy on the date the claim is lodged
No consideration can be given to paying the current payment for any longer than the customer is qualified and payable for that payment. On the date the claim was lodged, if the most beneficial payment (or the only payment that the customer is qualified and payable for) is YA/Austudy, and the outgoing payment is: |
2 | Transferring from JSP
The grant date depends on when the customer first qualified for YA/Austudy and the date the customer loses entitlement to JSP. If the customer has: - remained current on JSP after they commenced their apprenticeship, or
- suspended OTH due to starting a full- time apprenticeship/traineeship, and
- continued to meet their mutual obligation requirements (MORs)
The customer is payable for JSP until they became qualified for payments as an apprentice. If the apprentice start date is after the JSP suspension, restore the JSP payment before actioning the claim. If the customer: - first qualified on the same date the claim was lodged, the grant date is the date the claim was lodged
- first qualified before the claim was lodged, assess the most beneficial start date, considering:
- the earliest qualification date for YA/Austudy
- any period that the customer qualified for both YA/Austudy and JSP
- the date from which the customer no longer qualifies for JSP
Key the grant date in the: - Newstart Education Status (NES) screen:
- Start Date: grant date
- Student Status: APT
- Education Level Attained: highest level attained if known
- Date of Commencement (NDC) screen:
- Manual Start Date: grant date
- Comments: notes to explain the decision
Confirm prepopulated data on the Apprenticeship Details (NAPD) screen with a manual check of ADMS Go to Table 6 > Step 5 |
3 | Transferring from another income support payment
The grant date is the date the customer will lose eligibility for their outgoing income support payment. Within the claim, code: - Newstart Education Status (NES) screen
- Start Date: grant date
- Student Status: APT
- Education Level Attained: highest level attained if known
- Date of Commencement (NDC) screen
- Manual Start Date: grant date
- Comments: notes to explain the decision
- Confirm prepopulated data on the Apprenticeship Details (NAPD) screen with a manual check of ADMS
Go to Table 6 > Step 5 |
Restoring payments upon starting an Australian Apprenticeship
For Australian Apprentices processing staff only
Table 6
Expand tableStep | Action |
1 | Restore payments from the Australian Apprenticeship start date
 YA and Austudy
If the customer's payment is suspended SUS-YBS or cancelled (CAN-YBE) and they started an Australian Apprenticeship within the 26 week suspended YBS period, go to Step 2. For all other YA and Austudy customer including if their payment is cancelled OTH: - Restore benefit via the Benefits Action (BA) screen
- Record the Effect Date: the date will default or enter the date of restoration
Although payments are restorable (that is, no claim is needed) where there has been a gap in entitlement of up to 13 weeks, and the payment has cancelled, nil payment will be made in respect of the gap. A Social Application (SOA) Shell must be created as a workaround to have the payment restored from the correct date. The customer does not need to lodge a new claim as it is deemed a restoration. - if there has been a gap in entitlement (that is, gap of 1 day or more) and the customer's employment income is too high to qualify for payments, the record will cancel after any available working credits are depleted
- if there has been continuous entitlement and the customer's employment income is too high to qualify for payments, the record will cancel after12 fortnights of nil entitlement
- Go to Step 3
For ABSTUDY - To make sure there is no gap in entitlement an update to previous EDC entry is required:
- 'S'elect the previous course on the Education Course Details (EDC) screen with the old course details
- change the date in the Student End Date: field and the Allowable Time End Date: field to 1 day before the apprenticeship start date
- in the Action field, key 'C' for correct
- Restore benefit via the BA screen
- Code the Effect date: field with the date from previous cancellation
Go to Step 3. |
2 | Restore SUS-YBS or CAN-YBE payments
 YA and Austudy
In Customer First: If payment is suspended YBS: - On the benefit action (BA) screen, restore (RES) using the code YBS from the later of either:
- date customer started Australian Apprenticeship, or
- date of notification
- Complete Source field and the date of receipt in the Date of Receipt (DOR) field. The date of restoration and DOR need to be the same.
- Go to Step 3
If payment is cancelled YBE: - Go to the Benefit Action (BA) screen and complete the following fields:
- Service Reason: payment type
- Action: Cancel (CAN)
- Reason: Other (OTH)
- Effect Date: later of either the date customer started apprenticeship or date of notification
- Notes: 'manual cancellation required as CAN YBE is not restorable'
- Source and Date of Receipt
- Finalise the activity
Note: care/consideration must be given to make sure customers are not paid incorrect arrears or unnecessary debts are not raised and, that letters are inhibited. Once payment has been CAN-OTH, it can then be restored: - Go to Benefit Action (BA) screen and complete the following fields:
- Service Reason: payment type
- Action: Restore (RE)'
- Effect Date: date will default or enter the date of CAN-OTH
- Source and DOR
Note: if the payment does not restore, some possible (but not limited to) fixes could include: - End date the job seeker's full-time work status on the Customer Employment Status Update (EAES) screen
- Key a 'zero' income for the last employer that the job seeker had when they stopped work
- Make sure they complete all outstanding reporting periods, or
- End date the 'other income' on the Other Income Summary (OINS) screen
|
3 | Finalising restoration
- Customers with an activity type of Australian Apprenticeship are automatically profiled as 2 weekly stimulus reporters
- After going to the Entitlement (ELD) screen in Process Direct or the Assessments Results (AR) screen in Customer First, check the Reporting Regime Summary (RPRS) screen shows the customer is on 2 weekly reporting
- Explain to the customer:
- self-service and Self Service Reporting and registering them for these services
- their reporting obligations and the date employment income must be declared
- when transferring from job seeker to an Australian Apprentice, they will continue to be entitled to a Health Care Card and can use the existing card until a new card is issued
- Record details on a DOC and finalise activity
Procedure ends here. |
4 | Finalise previous benefit
The previous benefit was JSP or YA (job seeker): - if there is a gap between the JSP or YA (job seeker) date paid to and the claim start date as an Australian Apprentice, and
- the customer is meeting their mutual obligation requirements as a job seeker, and
- has a working credit balance,
- restore JSP or YA (job seeker) in order to deplete working credits before transferring the activity type to Australian Apprentice
Make sure the final JSP reports are processed: - the Authorised to Date: and Date Paid To: dates are equal on the NSS General Information (NGI) screen
Tell the customer their Health Care Card will cancel from the date they become an Australian Apprentice. Discuss automatic re-issue of Health Care Card for their Australian Apprenticeship when they submit a claim. If a manual cancellation is required before the new claim can be processed, cancel the previous benefit from the date of suspension. |
5 | Code the YA, Austudy or ABSTUDY Australian Apprentice claim
For more specific coding details, see: |
Expand all