Restoration of Assistance for Isolated Children (AIC) Scheme payments 102-10040040

Ensure the applicant and student are eligible for Assistance for Isolated Children (AIC) Scheme payment(s) and the decision to restore payment is correct. Check if the applicant has any other student's to whom this restoration reason would apply and follow these procedures for those students as well.

• If yes, go to Step 2.
• If no, record all relevant details on a DOC. Procedure ends here.

While in the student's record, go to the Benefit Action (BA) screen by:

• coding 'BA' in the Nxt: field, or
• selecting it from the AIC Task Selector (EITS) screen.

Use field help (‘?’) to enter the correct code in the following fields:

• type of benefit in the Svc Rsn: field
• action 'RES' in the Action: field
• restoration reason in the Reason: field

• Press [Enter] and the effect date will default, or, enter the effect date of the restoration in the Event Date: field.
• Enter the type of benefit in the Svc Rsn: field.

• Code any comments in the Notes: field
• Code the source of the restoration in the Source: field
• Code the date of receipt in the Date of Receipt (DOR): field.

Go to the Assessment Results (AR) screen by:

• Coding 'AR' in the Nxt: field, or
• Pressing [Enter] if the BA or AR screens were selected from the EITS screen

Finalise the activity on the AR screen.

• If yes, follow up overpayment and raise overpayment if applicant has received payment to which they are not entitled. See Debt Management and Information System (DMIS) screens. Go to Step 7.
• If no, go to Step 7.

A manual letter will be required if a Manual Follow Up (MFU) activity has been created on the Activity List (AL) screen after the restoration has been finalised.

• If yes, there is a MFU, requiring a manual letter to be sent to applicant, go to Step 8.
• If no, there is no MFU, go to Step 9.

Send a manual letter (Q999) to applicant giving the reason(s) for restoration of payment and advising of their rights of review and appeal.