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Deletion of Centrelink Child to Parent (CHI/PAR) links 102-13030050

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For Data Quality Unit (DQU) staff only

This page contains the process steps for Data Quality Unit (DQU) Quality Assurance (QA) staff on how to delete Child to Parent (CHI/PAR) links.

Note: The Quality Assurance Checker must confirm Same Customer Assessment, Primary CRN determination and Multiple Child CRN Checks and Cleansing has been correctly assessed prior to proceeding with CHI/PAR link delete action where required.

Delete CHI/PAR links

This table describes the process steps DQU staff should follow to delete Child to Parent (CHI/PAR) links.

Step

Action

1

Quality Assurance check + Read more ...

Data Quality Unit (DQU) Service Officers: see Same Centrelink Customer Assessment, Identifying a customer's Primary Centrelink CRN and Multiple Centrelink child CRN Checks and Cleansing prior to proceeding with CHI/PAR link end date action.

Go to Step 2

2

Future Activities List (FAL) + Read more ...

In the child's CRN, go to Future Activities List (FAL)

Is there an activity coded on FAL?

3

Child CRN criteria + Read more ...

Is the child CRN suitable for CHI/PAR link deletion?

  • Yes, go to Step 4
  • No, return the activity to the referring DQU Service Officer to reassess. Procedure ends here

4

Deletion of Child to Parent (CHI/PAR) link + Read more ...

From the parent(s)/guardian(s)' CRN, go to the Link Summary (LS) screen, select the link to the child CRN and press [Enter]. The Other Customer Links (OCL) screen will be displayed.

  • Code the following:
    • Source: 'INT'
    • DOR: todays date
    • Action: D (Delete)
    • Confirm Delete: Y
  • Take the provisional activity to the Assessment Results (AR) screen, but do not finalise it. Go to Step 5

Note: users will be presented with a warning 'Deleting this link may affect customer's entitlement' or 'W-002F2 – Deleting ICC activity – advise check'. No action is required for these warnings.

5

Arrears or Debt Activity Results + Read more ...

Check Assessment Warning and Error (AWE) and Assessment Results (AR) screens for a benefit reassessment other than the incorrect child being removed from the customer's concession card (i.e. arrears or debts).

Is the activity resulting in an arrears payment or a debt?

  • Yes, investigate and action as appropriate
  • No, finalise activity. DOC the parent(s)/guardian(s)' record with the action taken. Go to Step 6

6

Final Actions + Read more ...

Complete any required follow up action. This includes (but is not limited to):

  • Expire unnecessary Display on Access (DOA) DOCs in the customer's record(s) and the parent(s)/guardian(s)' record
  • Update the CHI/PAR Delete Register with action taken
  • Delete the multiple CRN