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Issuing a one-off payment or arrears to a Centrelink beneficiary outside Australia 103-04020010

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Overseas one-off payment request to CIS

An overseas one-off payment request can be sent by non-CIS staff to CIS via Customer Record, Process Direct or Customer First.

Table 1

Centrelink System

Action

Customer Record

In a new DOC, record:

  • Ext Detail: OVS One-Off Payment Request
  • In the Txt: field record:
    • Payment type:
    • The date of the returned payment(s):
    • Amount of payment and calculation of amount including components:
    • Name of recipient:
    • Recipient’s address:
    • Recipient’s telephone number:
    • Country recipient wants to be paid to:
    • Reason for making the payment:
  • Keywords: field is to be recorded with keywords 'BAY4' and 'RGNWTW' only if DOC is being transferred to CIS
Process Direct/Customer First

Create an open work item using the Fast Note workflow with the following information:

  • Auto Text > Centrelink International Services > Update >OVS One-Off Payment Request
  • Select Use Chosen Template/Confirm

Record:

  • Payment type:
  • The date of the returned payment(s):
  • Amount of payment and calculation of amount including components:
  • Name of recipient:
  • Recipient’s address:
  • Recipient’s telephone number:
  • Country recipient wants to be paid to:
  • Reason for making the payment:

How to capture screenshots using the Snipping Tool

Table 2

Item

Description

Open Snipping Tool

Press the Start button and enter Snip & Sketch in the search field.

Capture a snip

Press the New button to start snipping with the snipping bar.

The snipping bar allows you to capture the following types of snips:

  • Rectangular snip. Drag the cursor around an object to form a rectangle
  • Free-form snip. Draw a free-form shape around an object
  • Full-screen snip. Capture the entire screen

Once an area of the screen is snipped, the snipped image is added to the clipboard and it can be pasted immediately in the email.

A screen prompt will also allow the screenshot to be saved.