Issuing a one-off payment or arrears to a Centrelink beneficiary outside Australia 103-04020010

Centrelink System

Action

Customer Record

In a new DOC, record:

• Ext Detail: OVS One-Off Payment Request
• In the Txt: field record:
• Payment type:
• The date of the returned payment(s):
• Amount of payment and calculation of amount including components:
• Name of recipient:
• Recipient’s address:
• Recipient’s telephone number:
• Country recipient wants to be paid to:
• Reason for making the payment:
• Keywords: field is to be recorded with keywords 'BAY4' and 'RGNWTW' only if DOC is being transferred to CIS

Process Direct/Customer First

Create an open work item using the Fast Note workflow with the following information:

• Auto Text > Centrelink International Services > Update >OVS One-Off Payment Request
• Select Use Chosen Template/Confirm

Record:

• Payment type:
• The date of the returned payment(s):
• Amount of payment and calculation of amount including components:
• Name of recipient:
• Recipient’s address:
• Recipient’s telephone number:
• Country recipient wants to be paid to:
• Reason for making the payment: