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Cancellation, suspension and rejection codes for Mobility Allowance (MOB) including Period of Grace reasons 008-05070040

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This document outlines a list of the cancellation, suspension and rejection codes for Mobility Allowance (MOB). The list of codes is not available to the public.

Codes used by Services Australia

Services Australia uses codes when a decision is made on a customer record to:

  • cancel or suspend a payment
  • reject a claim

Customers in a Period of Grace (POG) also have a set of codes. In some cases, the codes are the same as the cancellation and suspension reason codes.

A description of the code is used in correspondence with customers.

Some of these actions occur automatically due to an update being made to the customer's circumstances on their record. For example, income or asset details. Others are coded manually.

Records placed into POG will automatically be restored to either the higher rate or standard rate if the approved activity is restored or updated.

The Process page contains cancellation, suspension and rejection codes for MOB.

Rejecting a Mobility Allowance (MOB) claim

Cancellation and Period of Grace for Mobility Allowance (MOB)

Suspension of Mobility Allowance (MOB)

Restoration of Mobility Allowance (MOB)