This document outlines a list of the cancellation, suspension and rejection codes for Mobility Allowance (MOB). The list of codes is not available to the public.
Legend of code table elements
Table 1: This table describes the acronyms and elements of the code tables.
Item |
Description |
1 |
Code
3 letter reason code. |
2 |
Description
Expanded meaning of 3 letter reason codes. |
3 |
Action
REJ = rejection
SUS = suspension
CAN = cancellation |
4 |
Initiation
Manual = reason codes that can be manually input on the Benefit Action (BA) screen.
Auto = cancellation, suspension or rejection codes that automatically occur on the system and cannot be entered manually in most cases. |
5 |
Who can restore
This column indicates whether the payment can be restored at a Smart Centre or only at a service centre. Always check the Document List (DL) screen for information about the suspension because it may not be appropriate to restore at the first point of contact. |
MOB list of cancellation, suspension and rejection codes A - K
Table 2: This table describes the different cancellation, suspension and rejection codes for MOB and who can restore MOB. Select a code for more information.
Letter |
Terms |
A-K
See also: L-Z |
AG1, AG2, CAD, CGP, CME, CMR, CND, CNR, CNS, COT, COV, CPI, CPT, CRE, CTH, CTT, CTY, CVA, CVE, DIS, EM1, EM2, EPE, FRC, GWN, IMP |
A-K list of cancellation, suspension and rejection codes
This table describes the A-K cancellation, suspension and rejection codes for MOB.
Code |
Description |
Valid Action Codes |
Auto or Manual |
Who can restore (does not apply to REJ) |
AG1 |
Agreement not current or job seeker registration lapsed - not eligible for higher rate; placed in Period of Grace (POG) and remains qualified for standard rate at end of POG |
reassessment |
Auto |
|
AG2 |
Agreement not current or job seeker registration lapsed - not eligible for higher rate and no entitlement to standard rate at end of POG |
CAN |
Auto |
|
CAD |
Customer has died |
CAN |
Auto |
|
CGP |
Period of Grace ended |
CAN |
Auto |
|
CME |
Medical ineligibility |
CAN |
Auto or Manual |
|
CMR |
Cancelled. Medical form not returned |
CAN |
Manual |
|
CND |
NDIS ended (for HCC recipients) |
CAN |
Auto |
|
CNR |
Review not returned |
CAN |
Auto |
|
CNS |
JobSeeker Payment (JSP) cancelled |
CAN |
Auto |
|
COT |
Other |
CAN |
Manual |
|
COV |
Cancelled overseas |
CAN |
Auto |
|
CPI |
No Identity Documentation |
CAN |
Auto |
|
CPT |
Able to use public transport |
CAN |
Auto |
|
CRE |
Residentially ineligible |
CAN |
Auto |
|
CTH |
CRS Training - no higher rate qualification (Not used from 8 December 2007) |
REJ |
Auto |
|
CTT |
Failed MOB travel test |
CAN |
Auto |
|
CTY |
Migrant 2 year waiting Period |
CAN |
Auto |
|
CVA |
Vehicle Assistance Scheme (DVA) |
CAN |
Auto |
|
CVE |
Verification not returned |
CAN |
Auto |
|
DIS |
Receiving funded package of support from National Disability Insurance Scheme |
REJ |
Auto or Manual |
|
EM1 |
Working less than 15 hours per week - not eligible for higher rate; placed in POG and remains eligible for standard rate at end of POG |
reassessment |
Auto |
|
EM2 |
Working less than 15 hours per week - not eligible for higher rate; placed in POG and no entitlement to standard rate at end of POG |
CAN |
Auto |
|
EPE |
Extension Period Ended |
SUS, CAN |
Auto or Manual |
|
FRC |
Fail to reply to correspondence |
REJ, SUS, CAN |
Manual |
|
GWN |
Customer has gone overseas without notifying |
CAN |
Manual |
only valid for Region Codes of IRV/RVW |
IMP |
Customer in prison |
REJ, CAN |
Manual |
|
MOB list of cancellation, suspension and rejection codes L - Z
Table 3: This table describes the different cancellation, suspension and rejection codes for MOB and who can restore MOB. Select a code for more information.
Letter |
Terms |
L-Z
See also: A -K |
NAU, NIA, NPV, NQ1, NQ2, NRQ, NSV, NW2, NWA, O13, O26, O6W, PCE, PDD, PHR, QB1, QB2, QPC, RAG, RCO, RCP, RCT, RDC, RDE, RGE, RHR, RME, RMR, RNS, RNT, RNV, ROT, RPI, RPT, RRE, RTT, RTY, RVA, RVE, SCP, SFR, SNI, SNR, SNS, SOT, SV1, SV2, SV3, SVE, WUK |
L – Z list of cancellation, suspension and rejection codes
This table describes the L - Z cancellation, suspension and rejection codes for MOB.
Code |
Description |
Valid Action Codes |
Auto or Manual |
Who can restore (does not apply to REJ) |
NAU |
Not Residing in Australia |
REJ, CAN |
Auto |
|
NIA |
Not located in Australia |
REJ, CAN |
Auto |
|
NPV |
Non-permanent visa |
REJ, CAN |
Auto |
Only restore if cancellation was due to an error and error is corrected |
NRQ |
Not Residentially Qualified |
REJ, CAN |
Auto or Manual |
Only restore if cancellation was due to an error and error is corrected |
NQ1 |
Receiving higher rate after qualifying payment suspends or cancels and the customer continues to work at least 15 hours per week and then returns to a payment other than DSP, JSP or YA (job seeker) - placed in 12 week POG at higher rate and qualifies for standard rate at end of POG |
reassessment |
Auto |
|
NQ2 |
Receiving higher rate after qualifying payment suspends or cancels and the customer continues to work at least 15 hours per week and then returns to a payment other than DSP, JSP or YA (job seeker) - placed in 12 week POG at higher rate and not qualified for standard rate at end of POG |
CAN |
Auto |
|
NSV |
Non protected Special Class Visa (SCV) holder |
REJ, CAN |
Auto |
|
NW2 |
Residency less than 104 weeks (2 years) |
REJ, CAN |
Auto |
|
NWA |
NARWP Assessment not met |
REJ, CAN |
Auto |
|
O13 |
Overseas 13 weeks |
SUS, CAN |
Auto or Manual |
Note: this code does not apply for departures on or after 1 January 2013. |
O26 |
Customer has been overseas for more than 26 weeks |
CAN |
Auto |
|
O6W |
Customer overseas more than six weeks |
SUS, CAN |
Manual |
Only restore as long as no other circumstances have changed |
PDD |
No payment destination details |
REJ, SUS, CAN |
Auto |
|
PCE |
Disability Employment Services (DES) or Department Employment activity ceases (standard rate 12 week POG) |
CAN |
Auto |
|
PHR |
Insufficient hours (standard rate 12 week POG) |
CAN |
Auto |
|
QB1 |
Qualifying payment not current (for reasons other than work related) or current at zero rate - not eligible for higher rate; placed in POG and retains eligibility at standard rate at end of POG |
reassessment |
Auto |
|
QB2 |
Qualifying payment not current - POG is 12 weeks if qualifying payment is suspended or cancelled |
CAN |
Auto |
|
QPC |
Qualifying payment not current - POG is 2 weeks if qualifying payment has zero rate |
REJ, CAN |
Auto |
|
RAG |
Qualifying payment not current (for reasons other than work related) - not eligible for higher rate; placed in POG and not eligible for standard rate at end of POG |
REJ |
Auto |
|
RCO |
Not a charitable organisation - POG is 12 weeks if qualifying payment is suspended or cancelled |
REJ |
Manual |
|
RCP |
CETP - POG is 2 weeks if qualifying payment has zero rate |
REJ |
Auto or Manual |
|
RCT |
Qualifying payment not current (standard rate POG) |
REJ |
Auto |
|
RDC |
Returned direct credit payment |
SUS, CAN |
Manual |
|
RDE |
Client is deceased |
REJ |
Auto or Manual |
|
RGE |
Not gainfully employed |
REJ |
Manual |
|
RHR |
Insufficient hours working and or training |
REJ |
Auto |
|
RME |
Medical ineligibility |
REJ |
Auto |
|
RMR |
Medical report not provided or invalid |
REJ |
Auto |
|
RNS |
Not satisfying mutual obligation requirements (Standard rate 2 week POG) |
REJ, CAN |
Auto |
|
RNT |
Employment/Training is for less than 3 months |
REJ |
Auto |
|
RNV |
Non-vocational training |
REJ |
Manual |
|
ROT |
Other |
REJ |
Manual |
|
RPI |
No Identity Documentation |
REJ |
Auto |
|
RPT |
Able to use public transport |
REJ |
Auto |
|
RRE |
Residentially ineligible |
REJ |
Auto |
|
RTT |
Failed MOB travel test |
REJ |
Auto |
|
RTY |
Migrant 2 year waiting period (NARWP) |
REJ |
Auto |
|
RVA |
Vehicle Assistance Scheme (DVA) |
REJ |
Auto |
|
RVE |
Verification not returned |
REJ |
Auto |
|
SCP |
PPS cancelled PPS not payable |
CAN |
Auto |
|
SFR |
Failed to reply to Correspondence |
SUS |
Manual |
|
SNI |
Security notice issued |
REJ, CAN |
Auto |
|
SNR |
Review not returned |
SUS |
Auto |
|
SNS |
JobSeeker Payment (JSP) suspended |
SUS |
Auto |
|
SOT |
Other |
SUS |
Manual |
See Suspension of Mobility Allowance (MOB) |
SVE |
Verification not returned |
SUS |
Auto |
|
SV1 |
No longer undertaking job search activities as part of a current Job Plan - not eligible for the standard rate at end of Period of Grace (POG) |
CAN |
Auto |
|
SV2 |
No longer undertaking job search activities for more than 15 hours per week as part of a current Job Plan (JS05 or JS06 activities) - not eligible for higher rate; placed in Period of Grace (POG) and remains qualified for standard rate at end of POG |
Reassessment |
Auto |
|
SV3 |
No longer undertaking job search activities for more than 15 hours per week as part of a current Job Plan (JS05 or JS06 activities) - not eligible for higher rate and no entitlement to standard rate at end of Period of Grace (POG) |
CAN |
Auto |
|
WUK |
Whereabouts unknown |
REJ, SUS, CAN |
Auto |
|