Verification of Mobility Allowance (MOB) activities 008-09050030

The documents required to verify a customer’s participation in a qualifying activity for MOB may vary depending on the type of activity.

If the customer is:

• self-employed, go to Step 2
• employed and earning income, go to Step 2
• doing voluntary work, go to Step 2
• doing job search activities, go to Step 2
• doing vocational training, go to Step 3
• doing independent living or life skills training, go to Step 3

Do not request all documents listed in Step 2 or Step 3 as verification. Staff must only request enough information to confirm participation in a qualifying activity.

Note: where a customer has multiple qualifying activities, the customer must be able to verify participation for each activity.

To verify a customer who is working or looking for work, a customer may provide a:

• Verification of work (including voluntary work) and looking for work activities (MA005Em) form

When an MA005Em has been provided, supporting documents may:

• be required if the employer/employment service provider or organisation has not completed Part B of the MA005Em, or
• not be required if the employer/employment service provider or organisation has completed Part B of the MA005Em

Self-employed

• letter from accountant stating:
  • how many hours customer works in the business
  • if the business is expected to make a profit
• business plan
• recent tax return showing business profit or loss details
• profit and loss statement

Employed

• recent payslips showing:
  • name of employer,
  • how many hours worked over a 2 and 4 week period
• letter from employer stating how many hours worked over a 2- and 4 week period
• copy of recent attendance sheet

Voluntary work

• letter from welfare, charitable or community organisation stating:
  • how many hours of voluntary work every 4 weeks

Job search

• customer has a current Job Plan:
  • view Job Plan details to confirm approved job search activities
  • in Process Direct > in the Super Key field, key JOBPLAN > select View Plan
• customer does not have a current Job Plan:
  • view details provided by the customers employment services provider (for example, Inclusive Employment Australia, Remote Australia Employment Service or Workforce Australia) in Part B of the MA005Em

See Table 2 > Step 1

To verify a customer who is training, the customer may provide:

• Verification of training (MA005Tm) form

When an MA005Tm has been provided, supporting documents may:

• be required if the training provider or organisation has not completed Part B of the MA005Tm, or
• not be required if the training provider or organisation has completed Part B of the MA005Tm

Vocational training

• enrolment records showing hours required the customer attends over a 4 week period
• letter from training provider/ organisation stating:
  • the course name
  • expected end date, and
  • how many hours the customer attends over a 4 week period

Independent living or life skills training

• letter from training provider/ organisation stating how many hours of the course over a 4 week period relate to independent living or life skills

See Table 3 > Step 1