Verification of Mobility Allowance (MOB) activities 008-09050030

For a customer to be eligible for Mobility Allowance (MOB), they must meet the basic criteria for eligibility for Mobility Allowance (MOB)

Generally, customers are required to provide verification of participation in a MOB qualifying activity to be payable.

This includes when the customer is:

• lodging a new claim for MOB
• advising of a change in circumstance, or
• selected for a review

The type of verification required may vary depending on the qualifying activity.

Types of verification a customer may provide include:

• MA005Em - Verification of Work (including voluntary work) and looking for work activities,
• MA005Tm - Verification of Training,
• payslips showing hours worked over a 2 and 4 week period, or
• letter from employer, accountant (if self-employed), or organisation (for voluntary work or training)

When a customer claims MOB, they must provide documents to support their claim, such as:

• an enrolment record, or a letter from the training organisation on letterhead, showing the number of hours per week the person is undertaking training
• details of employment, voluntary work or self-employment including payslips or a letter from the employer, or accountant if self-employed, to confirm the number of hours worked over a 2 or 4 week period

If the customer has claimed online, supporting documentation is requested upon claim submission, within the Forms and Documents Required section. Supporting documentation is uploaded via the Upload documents link on the same screen.

If the customer is unable to verify they are:

• working or undertaking looking for work activities with an employment services provider, a Mobility Allowance Verification of work (including voluntary work) and looking for work activities (MA005Em) form is issued as part of the claim process. The form requests details to be verified by the customer, or the employer/ provider in some circumstances
• undertaking vocational training, a Mobility Allowance Verification of training (MA005Tm) is issued as part of the claim process and requests training details to be verified by the customer or training organisation

Claims for MOB cannot be granted until verification is provided. Once completed, the customer can lodge the form by post, Upload documents online or at a service centre.

MOB may be payable to customers at one of two rates, the standard rate or the higher rate. For a customer to be eligible, they must meet the qualification for MOB.

Payment at the higher rate is not available for study and vocational training unless the study or training is under a Job Plan with an employment services provider. See Rates for Mobility Allowance (MOB).