Self service terminals 133-02070000

Self service

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Workforce Australia

Looking for work? (lw001)

Office Locator

Self Service Terminals

Agent and access points

Digital Support Directory

Online guides and videos show how customers use self service.

Customers can view these through:

• Services Australia website > Online help link
• Services Australia - YouTube Channel

Staff can view these through:

• digital support products
• training simulations

National Agents and Access Points Team (NAAPT)

Service centre staff can report issues with self service terminals by submitting the Self Service Terminal (SST) issues webform:

• Go to mySupport
• Search using the webform name, key words, error message or application name, and select the relevant webform
• Complete and Submit the form taking note of any receipt or reference code provided