Centrelink payment details options online 133-04140000

See online guides:

• Centrelink online account help - Manage where your payments are sent
• Express Plus Centrelink mobile app help - Manage where your payments are sent

To access the service:

• Centrelink online account, select MENU on the homepage, then Payments and claims > Manage payments > Manage payment destination
• Express Plus Centrelink mobile app, select Profile on the home screen, then Financial details. The app will securely re-direct the customer to their Centrelink online account in their mobile internet browser to use this service

Customers will only see the menu option if they have a payment status of:

• Current (CUR)
• Current Zero Rate (CZR)
• Pending (PND)
• Assessed (ASS)
• Suspended (SUS), or
• Cancel Next Pay (CNP)

Note: For Tertiary Access Payment (TAP) customers, the payment status can only be CUR or PND.

Is the customer eligible to use this service?

• Yes, go to Step 3
• No, Procedure ends here

The customer can:

• view a list of all their payments and their payment destinations
• add a new payment destination for their payment/s
• select Update payment destination then Begin, go to Step 4
• select Home to cancel the process, and go back to their online account homepage. Procedure ends here

Previous payment destination details will not show if the customer is a newly independent customer. This may be the case if they are changing their payment destination from their parent/guardian's bank account to their own.

New or existing payment destination details may apply to one or more of a customer's current payments.

The customer needs to enter the following information:

• Account holder's name(s). This is restricted to 32 characters
• Branch code (BSB)
• Account number

Note: The customer must have legal access to the account. The account must be in the customer's name alone or jointly with another person. Customers without legal access to the account will not be able to change the payment destination online.

The customer can then select:

• Home to cancel the process. Procedure ends here
• Previous to go back to the previous page, go to Step 3
• Next, then Continue, go to Step 5

Does the customer get more than one payment type?

• Yes, customer:
• needs to answer Yes or No to ‘Do you want to apply this update to all of your payments?’, and
• select Next, followed by Continue, go to Step 6
• No, customer selects Continue, go to Step 6

The customer needs to select Begin to review their payment destination change.

This page shows the updated payment destination details.

If the customer has a partner, the system will advise that the update will not affect their partner's record.

The customer can select either:

• Edit payment destination details if the details are wrong
• Next if the details are correct

The customer is presented with the following declaration:

I declare that:

• The information I have given is correct
• Giving false or misleading information is a serious offence
• I need to advise Centrelink of any changes to my circumstances as soon as the change occurs
• I have read and accept the privacy statement

The customer must select the I have read and agree with the above conditions checkbox.

The customer can then select either:

• Submit, go to Step 7, or
• Home, to cancel the process and go back to the Payment Destination page. Procedure ends here

This page confirms the update was submitted successfully.

It also provides a receipt ID, the date and Australian Eastern Standard/Daylight time.

On this page, the customer can select:

• Information you provided to view a summary of their updates
• Save your receipt to keep a record of their update
• Return to Manage payment destination to go back to the Payment destination page
• Home to go back to their online account homepage

Customers can view their upcoming Centrelink and family assistance payments. This service shows the payments that are scheduled over the next 28 days. They are given a warning that amounts shown will still depend on their reporting requirements and any changes to their circumstances.

The following payments will not show on the My payments page:

• Farm Household Allowance (FHA)
• Child Care Subsidy (CCS) including Additional Child Care Subsidy (ACCS), and
• Status Resolution Support Services (SRSS)

Customers can access this service from their myGov homepage when Centrelink is linked:

• Select the Payments and claims tile. Future payments will show under Upcoming payments
• Select View next to each payment to view the full breakdown of the payment, including:
• the individual payment components
• any deductions
• the financial institution the payment is being sent to
• Select links to access the following services in their Centrelink online account:
• My payments
• Manage payment destination
• View payment history

Customers can also access their payment details using:

• Centrelink online account
• Select MENU > Payments and claims > Manage payments > My payments
• Express Plus Centrelink mobile app
• Select Profile on the Express Plus Centrelink mobile app home screen, then select Financial details. The app will securely re-direct the customer to their Centrelink online account in their mobile internet browser to use this service. See Express Plus Centrelink mobile apps for more information

The My payments page in their Centrelink online account gives the customer an overview of their payments and payment related services. They can view the net amounts and delivery dates of their next and last payments. They can select View payment history to view a more detailed breakdown of their payments.

All customers can access the following service links on the My payments page:

• Manage payment destination
• Deductions
• View advance details
• View money you owe details
• Payment and Service Finder
• Make a claim
• View your claims
• Working Credit, Income Bank or Work Bonus balance

Customers who get the following payments can view more payment explanations:

• Age Pension
• Carer Payment
• Disability Support Pension
• JobSeeker Payment
• Youth Allowance

These customers are told:

• why they are eligible to get this payment, and
• what the amount they are paid is based on, for example, reduced due to income and assets

They can select the question mark icon if they need more information, or Update if they need to change any of the following details:

• income and asset details
• employment income
• other income
• other assets

Note: Improved payment explanations will continue expanding to more payment types in the future.

Customers may go online to view a history of their Centrelink and family assistance payments. This service shows a list of all payments made to the customer during the last 15 months in date order. They can use Search with filters if they want to find specific payments or dates.

The following payments will not show on the View payment history page:

• Farm Household Allowance (FHA)
• Child Care Subsidy (CCS) including Additional Child Care Subsidy (ACCS), and
• Status Resolution Support Services (SRSS)

Customers can access the service using:

• myGov – when Centrelink is linked
• select the Payments and claims tile on the myGov homepage. Payment history shows under Upcoming payments
• select View next to each past payment to view the full breakdown, including the individual payment components and any deductions
• Centrelink online account
• select the View payment history tile on the Centrelink online account homepage
• select MENU > Payments and claims > Manage payments > View payment history
• Express Plus Centrelink mobile app
• select Profile on the Express Plus Centrelink mobile app home screen, then Financial details. See Accessing and using Centrelink self service > Process > Express Plus Centrelink mobile app tab for more information

Customers using their Centrelink online account will see the delivery dates and net amounts of their next and last payments. They will see the following 2 messages about their future payment:

• the amount or date may change if there is a change to their circumstances or to legislation
• they will not be paid automatically where they are required to report on their due date

Customers can view the full breakdown of individual payments by selecting the Benefit, Date or Net amount figure. They can view:

• each component of their payment
• any deductions
• the financial institution the payment was sent to

The customer can move between pages to view more payment history details. They are also given links to Related services in their Centrelink online account.