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Reporting using phone self service 133-04160020

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This document outlines how customers can use phone self service to report employment income, changes in circumstances or participation details.

Report employment income

This service allows customers to:

  • confirm or reject or match pre-filled Single Touch Payroll (STP) employer name and Australian Business Number (ABN)
  • check, confirm or change pre-filled STP employment income and employment information
  • report details of their (and their partner's) employment income paid to them in their reporting period. Note: this does not include self-employment income
  • answer questions about their mutual obligation requirements and advise a reason why they are unable to meet their mutual obligation requirements (some Centrelink managed job seekers).
    For example, their specific question will depend on the approved activity coded on the Activity and Exemption Summary (AEX) screen:
    • PTW - 'Have you worked for at least 30 hours this period?'
    • SEL - 'Have you worked in your business for at least 30 hours for this period?'
  • report changes to their circumstances
  • confirm they have stopped work with an STP employer and the reason

When they report they will get a receipt number and the outcome:

  • next payment amount and date of deposit
  • partner's next payment, if they get a payment from the Services Australia and they have given the customer permission to see this information
  • working credit balance, income bank balance or work bonus balance
  • next reporting date

Once a customer reports using self service, they will no longer be sent Reporting Statement (SU19) forms.

Eligibility

Customers must be registered for phone self service with a status of active.

They must also be eligible to report using self service. Use the Self Service Access Facility (SSAF) screen to check and update a customer's eligibility.

Genuine attempts must be made to transition customers to self service options, unless an Exception applies.

If the customer is not eligible, they will need to call or go to a service centre to discuss their reporting options.

The Resources page contains links to the Services Australia website, mySupport for self service IVR problem reporting and to Digital Support Products. It also provides answers to frequently asked questions.

Self Service Access Facility (SSAF) for reporting employment income, participation and change of circumstance details

Reporting Employment Income self service troubleshooting

Reporting employment income online

Accessing and using Centrelink self service

Answering calls in Centrelink

Reporting statements for job seekers

Lodgement and processing arrangements for Reporting Statements when self service reporting is unavailable

Reporting requirements for students and Australian Apprentices

Restricted Access and eligibility

Access Management for Self Service (AMSS) - Staff-assisted access for phone self service