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Self Service Access Facility (SSAF) for reporting employment income, participation and change of circumstance details 133-04180080

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This document outlines how to check and update a customer's access to Interactive Voice Response (IVR) self service reporting. It explains codes and customer messages.

SSAF screen

Use the SSAF screen to:

  • check a customer's eligibility to report using self service IVR
  • turn off a customer's access to report using self service IVR
  • exclude a customer from reporting using self service IVR
  • turn on a customer's access to report using self service IVR

The SSAF screen does not affect a customer's general access to Centrelink self service.

Under the business function:

  • exclusion codes exclude the customer from reporting via self service
  • information codes ensure the customer receives the correct messages or pathway when reporting

The Resources page explains SSAF exclusion codes, information codes and 'unable to report' messages.

Reporting employment income online

Employment income options online

Report using phone self service

Reporting Employment Income self service troubleshooting

Youth Bonus Wage Subsidy (YBWS) 26 Week Suspension Period