Employment income options online 133-04180030

This document outlines options for customers using their Centrelink online account. They (or their partner, if applicable) can notify they have been paid employment income and check when they need to report, their reporting history and their Working Credit, Income Bank or Work Bonus balances. Principal carer customers can also give a reason if they cannot meet their mutual obligation requirements.

Step	Action
1	Access menu option Sign in to myGov and select Centrelink. From the homepage, select MENU > Income and assets > Employment income > Report employment income.
2	Partner status Does the customer have a partner? Yes, go to Step 3 No, go to Step 4
3	Notification reporters advising of being paid employment income Notification reporters can notify being paid employment income to turn on their and their partner's reporting requirement, if they are: getting Carer Payment (CP), Age Pension (AGE) or Parenting Payment (PP) (single and partnered) Youth Allowance (student), Austudy or ABSTUDY without mutual obligations or participation requirements, and/or their partner is not getting DSP, Age Pension (Blind) or DSP (Blind) without RA Is the customer currently getting one of these payments? Yes, the customer can update their and/or their partner's employment income details No, the customer can only update their own employment income details
4	Report employment income The customer can add, view and update employment income for a current employer. If it is a new employer, or a previously advised employer that has had no income reported for 370 days or more, they can select Add pay, then Add new employer and follow the prompts to add the employer details. The customer can then select the employer they need to add pay details for and then Next to report the income they have been paid. For more information, go to Reporting employment income online.
5	Add pay The customer needs to enter information about any gross employment income they were paid in the last 2 weeks, this includes: date paid gross amount paid (before tax and deductions) if it included any back pay if the pay period is longer than a fortnight The date paid is the date their employer paid them, as stated on their payslip. This date can be different to when the customer gets the payment in their bank account. Select Continue.
6	Add hours If required, the customer must enter the hours they or their partner worked for each employer during their reporting period, to the nearest hour. Customers getting Carer Payment have an additional field to also report minutes.
7	Review and submit The customer must review each section of information they have provided and edit any details if required. Before being able to complete their reporting requirements, a declaration tells the customer about their obligations. The customer needs to select the declaration checkbox to continue and select Submit to finish their report.
8	Receipt page This page shows: information the customer has provided their next reporting date information about their obligations now that they are a statement reporter Working Credit, Income Bank or Work Bonus bank balances details of new tasks added to their Centrelink online account homepage a ‘Failed Update’ message if the report is unsuccessful advising action required and/or to contact the agency Procedure ends here.

Next reporting periods

Table 2

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Item	Description
1	Which customers can use this service? Check the customer's Reporting Regime Summary (RPRS): Report Type must be EAN or S19 Frequency must be 2WE The system checks if the customer is, or is not, a statement reporting customer. Future reporting dates do not show if the customer does not need to report. Eligible customers can use the Report employment income service to advise if they have got their first payment after starting work. When they can update their paid income, this will turn on fortnightly reporting.
2	How many reporting dates show? Up to 6 reporting dates and reporting periods show. A message tells the customer they need to report every 2 weeks on the dates shown. If a customer is on variable reporting, only the dates within the next 12 weeks will show.
3	The page says I am not required to report The customer may have been changed to Lodgement not Required. Check the RPRS screen and advise the customer. Reinforce to the customer the need to advise any future changes of circumstances, including if they start paid employment again, within 14 days of the change occurring.
4	I thought I was due to report on the 9th, but the page says the 8th Holiday processing can affect the reporting date. In this case, the customer needs to report early. Check the RPRS screen, Payment Summary (PS) or Payment Details (PD) screens. Advise the customer.
5	The page says 'it's too late for me to report online' Customers should report within 13 days of their missed reporting date. If the customer misses 2 reports in a row, their payment will automatically cancel. The customer must contact Services Australia to speak to a Service Officer and discuss restoration of their payment. If the customer is a job seeker, follow the late lodgement process. For all other customers, update their record and restore payment if they give a suitable reason for not reporting on time and are contacting within 13 weeks of the cancellation being notified. Encourage them to complete all their outstanding reports using the Report employment income service. If the customer does not contact in relation to the cancellation within 13 weeks of notification, their payment cannot be restored. They will have to complete a new claim if they want to get payments again. Action the request for a review.

View and update employment income

Table 3

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Item	Description
1	Working age customers One off income is employment income recorded with a frequency of IOP (income for one period) or LOP (long period) in the last 2 weeks. LOP is the frequency used for all confirmed STP income Reporting frequency. Most job seekers and other customers with paid employment income report fortnightly. Some report less often, every 4 to 12 weeks (variable reporting) These customers are eligible for Working Credit or Income Bank
2	Pensioners of Age Pension age One off income is employment income recorded with a frequency of IOP (income for one period) or LOP (long period) in the last 2 weeks. LOP is the frequency used for all confirmed STP income Reporting frequency. They can be either: stimulus customers who must report on their Entitlement Period End Date to be paid notification reporters who must notify changes to their circumstances (including employment income) within 14 days of the change Continuing income is stable income recorded with a frequency of 1WE, 2WE or MTE where eligibility for an income frequency exemption has been met. These customers are not eligible for Working Credit. They may be eligible for Work Bonus.
3	Income excluded This service will not show the following types of income previously advised by the customer, from all employers (STP and non-STP): income from self-employment superannuation pensions foreign income professional fees income assigned by another person The following types of income will also not show for non-STP employers: leave payments compensation payments royalties or industry bonuses some allowances paid by an employer for work-related expenses (but if the allowance is more than the actual expense, the extra amount is included as employment income) remuneration for professional sport and sales commissions Customers can view the income types above using the Manage income and assets service.
4	View Employment income details Details come from the Employment Income Summary (EANS) screen. Customers can view income reported in the last 6 reporting periods for themselves and their partner (if they have one and they have permission to enquire) using the View and update employment income option. Customers can update and add income paid by non-STP employers reported during these past reporting periods. Customers can select View details or Edit for the relevant previous reporting period. The previously confirmed information displays under headings of Gross Pay and Hours. The details will show the income and hours relevant to the customer (My Pay) and their partner (Partner's Pay). Employer name/Alias name. Confirmed or matched pre-filled Single Touch Payroll (STP) employer name and Australian Business Number (ABN) or Withholding Payer Number (WPN) or Employer Alias Name will show from the EANS screen Gross assessable income and date paid as reported Hours worked
5	Customers can only update their own employment income Single customers and customers with a partner who also gets an income support payment, can update their own income for a previous reporting period. Customers can view their partner’s income when the customer has permission to enquire but cannot update the partner’s income. If they have a partner who does not get an income support payment, customers cannot make any updates to income for a previous reporting period. When they select Edit, the message ‘Edit previous report - Please contact us for assistance with updates to this record’ will show. Notification reporters do not have past reporting periods shown. They can view income that has been declared in the past for themselves and their partner under Paid employment history but cannot edit. They can add income for themselves or their partner that has been paid in the last 14 days.
6	Previous reporting period looks wrong The system checks for the customer's reporting periods over the last 12 weeks. It then shows employment income declared for those reporting periods. If a customer did not need to report for a period due to being a notification reporter or was just granted an income support payment, the system may show details of less than 6 past reporting periods or details from an earlier period. Check the Reporting Regime Summary (RPRS) screen to see if the customer's reporting regime has changed or when payment was granted. Another example would be that the amount covers more than one reporting period.
7	Reported amounts look wrong The system adds up income reported for a period. Employment income may be apportioned over reporting periods. For example, the customer reports every 2 weeks, but their employment income is paid monthly. See Recording and correcting employment income details. Amounts not treated as employment income are excluded. These include certain types of allowances (for example, reimbursement of customer's expenses to perform employment, see Assessment of employment income for Centrelink payments. Foreign Income does not show. Check the Foreign Income Paid Details (FEIP) screen. Tell the customer that the income is the total of all amounts declared for the period shown.

Job seekers unable to meet mutual obligation requirements

Table 4

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Item

Description

Job seekers temporarily unable to meet mutual obligations

Job seekers temporarily unable to meet their mutual obligation requirements can advise when they report.

Customers can advise of the reasonable excuse through their:

Centrelink online account
Express Plus Centrelink mobile app, or
when they contact, and staff use the Earnings and Reporting workflow

For more information, see Reporting employment income online.

Stopped work

Table 5

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Step	Action
1	Access menu option Sign in to myGov and select Centrelink. Select either: the Report income task on the homepage MENU > Income and assets > Employment income > Report employment income Customers in the Youth Bonus Wage Subsidy (YBWS) 26 week suspension period are not required to report and must advise they are no longer working by selecting MENU > Income and assets > Advise end of employment.
2	No employment income When customers stop working for a Single Touch Payroll (STP) employer, STP cessation data may show to customers during reporting. If the customer confirms cessation of work and gets a payment not subject to mutual obligation requirements, they will be taken off statement reporting after 6 fortnights, unless the customer and/or partner has other employment income. Customers who do not have mutual obligation requirements and have ceased work for a non-STP employer will be changed to a notification reporter when there are no longer 2 instances of employment income in the last 6 entitlement periods.
3	Review and submit The customer must review the information they have provided in their report and edit any details if required. Before being able to submit their report, a declaration advises the customer of their obligations. The customer needs to select the declaration checkbox to continue and select Submit. If the customer accepts the declaration, they are declaring the information they are providing is true. Where a customer reverts to a notification reporter, they must tell the agency if they start work again.

View details in Customer First

Table 6: How to view details after customers have updated their employment income in the Report employment income service.

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Step	Action
1	Online Interaction Summary screen In the customer's record, go to Workspace. Move down to the heading Customer Online Account and select Online Interaction Summary. The Search Criteria screen will show with the customer’s CRN pre-filled, select Search to load the customer’s recent online interactions. Select the customer’s name for the relevant Earning transaction. A summary shows the receipt number, time the update was made and if it was completed successfully or became a handoff. Select the Note tab to view the details the customer provided in the online update.
2	Details in the Note tab The Note tab shows the information provided by the customer about their or their partner’s employment income. If the customer advises they or their partner have been paid employment income, or have made an update to previously declared income, the following information may show: My new employer/ Partner’s new employer: the name of a new employer that has been added if an ABN was given My pay/Partner’s pay employer’s name and ABN (if given) the date(s) paid employment income the gross pay details reported if any back pay is included in the gross amount with the dates the back pay was for the pay period of the gross pay, either being a fortnight or less, or a date range is shown when longer than the reporting period any hours (if applicable)

Operational Information

Employment income options online 133-04180030

On this page:

Starting employment

Next reporting periods

View and update employment income

Job seekers unable to meet mutual obligation requirements

Stopped work

View details in Customer First