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Customer Management Approach (CMA) for Child Support 277-01100000

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This page contains links and tools to support the Customer Management Approach (CMA). These resources support Service Officers to make quality decisions consistent with CMA principles and processes.

Macros

Collection and debt

Centrelink/CSP information exchange

Solutions Gateway Team - SGT referral

Guides and template

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme.
https://ourblueprint.internal.dept.local/content/images/icon-hidden-attachment.png|A linked attachment is available for staff only (i.e. under IPS/FOI)Customer Support/Referral Guide
https://ourblueprint.internal.dept.local/content/images/icon-hidden-attachment.png|A linked attachment is available for staff only (i.e. under IPS/FOI)Customer Risk Identification Model
https://ourblueprint.internal.dept.local/content/images/icon-hidden-attachment.png|A linked attachment is available for staff only (i.e. under IPS/FOI)Actual care in special circumstances Referral and Decision Template