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Payment and Service Finder
Current Benefit Status in Customer First
Table 1: this table shows how current pensions and benefits are displayed on the Benefit Status field of Customer Summary in Customer First.
Benefit | Status field |
Social Security Pensions | - Age pension shows AGE/CUR
- Disability support pension shows DSP/CUR
- Carer payment shows CAR/CUR
- Parenting payment (single) shows PPS/CU
|
Social Security Benefits | - Youth Allowance shows YAL/CUR
- Austudy shows AUS/CUR
- Jobseeker shows JSP/CUR
- Special benefit shows SPB/CUR
- Parenting payment (partnered) shows PPP/CUR
- Farm household allowance FHA/CUR
|
Details and value for ISP concession criteria
Table 2: this table describes information about the details and values for the ISP concession criteria. Concession criteria and associated point values are a guide to help staff make decisions.
Note: do not offer the information in this document to a customer as it is not an exhaustive list of all relevant considerations.
Criteria and detail | Value |
Centrelink debt/overpayment Customer has a payment arrangement in place with Centrelink | 4 |
Accommodation Customer's ability to meet accommodation costs (including arrears) will be compromised, and they are not in receipt of rental assistance | 3 |
Medical Customer's ability to meet medical expenses will be compromised, regardless of whether they hold a medical rebate card | 2 |
Food and other grocery items Customer's ability to meet basic food and grocery costs will be compromised. This does not include non-essential items such as alcohol and cigarettes | 2 |
Employment Customer's ability to meet costs associated with attending employment or job interviews, will be compromised | 1 |
Self-education Customer's ability to meet costs associated with self-education, including travel, will be compromised | 1 |
Utilities Customer's ability to meet costs of utilities (including arrears), will be compromised | 1 |
Deductions after concession
Table 3: this table describes information about how ongoing liabilities impact the ISP concession amount.
Number of enforceable minimum annual rates | Actual deduction (per fortnight) before concession applied | Actual deduction (per fortnight) after concession applied |
0 | 3 x min annual rate | 1 x min annual rate + (at least) $4 |
1 | 3 x min annual rate | 1 x min annual rate + (at least) $4 |
2 | 3 x min annual rate | 2 x min annual rate + (at least) $4 |
3 | 3 x min annual rate | 3 x min annual rate |
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