Contact details
Payment services team
Child Support Program Branch
External Complaints - Child Support
Child Support - waiver
Examples
Example | Reason |
Legal obligation to use consolidated revenue to refund exists | - The ATO requests the return of an intercepted tax refund as per the Services Australia/ATO services schedule
- When a payer provided fraudulently obtained funds and the relevant financial institution needs the money returned under a contract between the agency and the financial institution
- Section 72A notice sent where the agency is aware that the third party did not hold funds, yet the third party complied with the notice
|
May be possible to use consolidated revenue to pay or refund a party | - An employer remits payments to the agency that are attributed to the wrong payer and due to agency error are subsequently disbursed to the wrong payee
- An employer continues to remit EW payments to the agency even though the employee ceased employment several months prior
|
Consolidated revenue to refund should not be done | - The creation of a consolidated revenue debt to facilitate a payee disbursement recovery arrangement
- A payer inadvertently uses an incorrect payment reference number and payments are disbursed to an unrelated payee
- A payer requests the refund of an overpaid amount prior to collecting the amount from the payee
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Intranet links
Child Support Program Advice – Timeframes for provision of advice