New Zealand Case Management (NZ Out Case) – Requesting an Income from Inland Revenue, New Zealand (NZIR) for Child Support 277-08260000

Create a customer income request via the International request dialogue box.

Requests are sent weekly to NZIR by the International Central Authority (CA) team following the process in New Zealand Case Management – Summary of Exchange of Information from Child Support to Inland Revenue, New Zealand (NZIR)

Document the income has been requested in the Payer Collection window.

NZIR will provide the income information for the years of income requested.

The International CA Team receives and saves the income responses from NZIR in the relevant shared folder: G:\Int\NZ\Year\PP NZ - OUTs\Incomes requested. They will advise all Service Officers by email that their income response has been received and is available for updating in Cuba.

• For the payer - document the response in the original Payer Collection window request, including the date NZIR replied
• For the payee – document the response in the original request in the Communication window, including the date it was received

If anything case related is received from NZIR, for example, Article 5,7 details, include them on the case notepad as well.

Update the assessment using the information received from NZIR.

If the information received is likely to change details on an associated assessment:

• process the amendment, or
• refer the work to another Service Officer as appropriate

Income requests through Cuba are unable to be requested if the case has ended. Enter the following details in the Inc Requests to NZ spreadsheet, located in G:\Int\NZ:

• Customer name
• If the customer is a payer or payee
• CSID
• Inland Revenue Department (IRD) number (include customer Date of birth if IRD is not known)
• Years of income required

Note:

• Check the Bulk Income Spreadsheet (located at G:\Int-Incomes year) prior to requesting incomes to ensure Child Support have not already received income information for the customer
• Fixed Annual Rate (FAR) Benefit Income will be requested for all income requests.