New Zealand Case Management (NZ Out Case) - Withdrawals and Returns of NZ OUT Cases from Inland Revenue, New Zealand (NZIR) to Child Support 277-08290000

Locate the Withdrawal OUT spreadsheet at G:\Int\NZ.

Note: for Service Officers without access to the spreadsheet, email the details to International NZ Administration Team for action.

Select the Withdrawal to NZ tab.

Enter the following information on the spreadsheet:

• is this request urgent? Y/N
• reason for withdrawal
• payer Inland Revenue Department (IRD) number
• payer CSRN
• payer name (surname, first and middle) and date of birth (DOB)
• all children’s full names, DOB, Start Date of Liability (SDOL) and End Date of Liability (EDOL) for all existing and ended cases.
  Note: for the same child, there may be multiple SDOL and EDOL
• save the entry and close the spreadsheet

In Cuba, update the front screen of the International Transmittals window with the date withdrawn and the reason for the withdrawal then paste the document into a Notepad in the International Transmittals window.

The Central Authority Team email the spreadsheets to NZIRD weekly.

A child support case is returned to Child Support when:

• NZIR has exhausted all collection avenues
• NZIR is not able to locate the customer
• the customer is deceased and there is no collection opportunity through the customer’s estate, or
• the customer is no longer habitually resident of New Zealand

This request is received from NZIR on the 'Returns' spreadsheet via the weekly exchange. The spreadsheet includes details of the case, including the reason for the return of the child support case.

Note: for cases Returned as ‘Non Collectable’, 'Non Traceable' or 'Customer No Longer Habitually Resident' check the ‘Potential Returns Response Date’ has been provided by NZIR and is within the last calendar month.

Update the following in the International Transmittals window (if the case has been returned these details are obtained from the ‘Returns’ spreadsheet):

• Withdrawal Date (day of processing)
• Return Date (day of processing)
• Reason for Withdrawal/Return

See International transmittals Cuba Help.

Updating International Transmittals window when no Transmittal Details recorded in Cuba

Enter the transmittal amounts and dates in the International Transmittals window. The transmittal amounts and dates can usually be located in the Communication or Case window. Use 'Keying Error' as the reason code.

If there is no information that confirms original transmittal dates:

• enter a ‘dummy’ document in Cuba
• record why this has been done in the Notepad

If the child support case has been returned, document the actions on the International Transmittals window Notepad.

See Documentation Cuba Process Help.

Document as follows:

• Subject: Child Support Case Returned from NZIR (Non Traceable, Non Collectable, Customer Deceased or Customer no Longer Habitually Resident)
• Text: Child Support Case Returned from NZIR

Include the following information if relevant:

• type of Return - Non Traceable, Non Collectable, Customer Deceased or Customer No Longer Habitually Resident
• spreadsheet date
• comments from NZIR

Remove the suspension of the late payment penalties on the customer's account from the Penalty Imposition window by un-ticking the Suspend LPP in Future tick box.

See Penalties Cuba Process Help.

Note: penalties are not reinstated if the case has been returned because the customer is deceased.

Reactivate the payer's account statements in Cuba (unless the case has been returned because the customer is deceased).

See the 'Change a statement option for a payer' table in the Accounting Cuba Process Help.

Note: penalties are not reinstated if the case has been returned because the customer is deceased.

Delink the payer from NZIR to cease collection of child support from NZIR.

Customer no longer habitually resident

If the case has been returned to Child Support because the payer is no longer a habitual resident of New Zealand, refer the case to the Specialist Residency team for a residency decision. See Residency decisions for Child Support customers.

Customer deceased

If the case has been returned because the payer is deceased, refer the case to the Deceased Customer Management Team (DCM), see Customer referral guidelines for Child Support staff.

If verbally advised of a payer’s death, warm transfer the call to the DCM team, see Notification of death - Child support.

Payer non traceable or debt non collectable

If the case has been returned because the payer is non traceable or the debt is non collectable, refer the case to relevant team. See Customer referral guidelines for Child Support staff.