Written Complaints received - Child Support 277-09020010

Background
Process
References
Resources

Staff who have completed the DMC Technical Support update, must read this Operational Message before issuing letters: Digital Messaging Capability (DMC) - Child Support - letters and access.

Intranet links

Escalation Coordination team page

Customer complaints and feedback management

Privacy and Secrecy Hub

Letters

Services Australia has endorsed the letter or electronic message for use. It is the latest version. Do not use locally produced letters or electronic messages.

UQ71.04 Compliment Acknowledgement

UQ71.02 Complaint Acknowledgement

UQ71.03 Complaint Acknowledgement – other issues

UQ71.05 Complaint Acknowledgement and Welfare