WA ex-nuptial child support cases - Integrated Care 277-18052400

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This procedure contains instruction for WA ex-nuptial child support cases only.

Macros

WA ex-nuptial and pre 23/05/2018 Change in care details

WA ex-nuptial and pre 23/05/2018 Care decision

Centrelink/Child Support Information Exchange

Calculator

Care calculator

Scripts

Claim enquiries, notification or additional child entering care

Child - Change in Care Arrangements script

Letters (Customer First)

Child - Change in Care Arrangements script letters

Letter code	Letter details	When to use each letter
Q805	Shared Care Grant (Agreed full %)	Use the letter to advise carers of the shared care decision based on either evidence provided from all carers or agreement between all carers.
Q806	Shared care Grant - No third party response	Use the letter to advise carers of a shared care decision based on evidence provided by one of the carers only. For example where the other carer has not responded to a request for evidence.
Q807	SSA Shared Care Principal Carer Determination	Send the letter to all carers in a shared care arrangement, where at least one carer is claiming/receiving an income support payment. The letter advises which carer is determined as the principal carer of the child/children.
Q808	SSA Couple Principal Carer Determination	Send the letter to members of a couple advising which parent is determined as the principal carer of the child/children.
Q810	Shared Care Dispute - Request for information	Use this letter to request information and/or evidence about shared care arrangements from any carer.
Q999	Manual letter (only use to request information not covered in script letters)	Use the letter to request evidence from non-mutual customers or to notify customers of a rejected care assessment. See the Resources page in Notification and assessment of shared care arrangements for Family Tax Benefit (FTB) for more information and approved content.
Q888	Manual letter (only use to request information not covered in script letters)	Use the letter to request evidence for Child Care Subsidy (CCS) and additional CCS customers. Note: free text will be required. Obtain Service Support Officer or Team Leader approval for text. See Creating a Q999 or Q888 letter.
Q777	Request Documents guided procedure (online FTB claims)	Use the letter to request additional information required to assess a Families online claim. Use the Request Documents Q777 guided procedure.

Macros (Customer First):

Additional child enters care - claim for a child entering care when the customer is Family Tax Benefit (FTB) current (script creates activity on the customer's record which is then sent to Families and Child Care (FCC) processing).

Change in Child document recording when the customer advises (Customer First):