Applying an Administrative Review Tribunal (ART) decision to a Child Support Assessment 277-26041407

The ART will forward an email to the Appeal Support Team (AST) mailbox after making a decision.

The Appeals Program Support Officer:

• confirms the decision relates to the correct parent or carer(s)
• forwards an email to the Cuba Store mailbox which will include the decision. Use the subject heading: ‘‘OBJ/TRBCORRO/CSID [customer CSID]’.

Cuba store will:

• scan the decision and receipt it in the View Correspondence window with a category of ‘OBJ’ subcategory ‘ART’
• attach the decision to the parent or carer's records within 48 hours of receipt

Note: make sure to use the CSID of the party who lodged the review with the ART in the subject line. This CSID is used to locate the correct customer.

A Tribunal Review Correspondence Received intray generates and auto routes to:
Office: Sydney Office
Stream/Team: SCA4APPEALS SUP SYD
Position: NONE

The Appeals Program Support Officer will:

• attach additional information provided by the ART to the original file
• document additional information on the Tribunal Review Management window before filing

Document the decision details in the Tribunal Review Management window for all decisions except ‘set aside’ decisions.

Add the relevant information to the ‘Review Outcome Details’:

• Date Outcome Received. The Due Date automatically populates after keying the Date Outcome Received
• Outcome Type
• Date of Decision

The Integrated Care Team process ‘Set Aside’ and ‘Varied’ ART decision outcomes on Care reviews. However, Appeals Support Team (AST) update the Tribunal Review Management window in Cuba and Tribunal Records Management Database.

The Appeals Support Team action decisions on other review types.

The decision made by the Tribunal is outlined on the first page. It is important to understand the ART’s decision before applying it. The decision will be either:

• Affirmed - The ART have affirmed the decision that was under review. No change to the case is to be made. See Table 3
• Dismissed - The ART have dismissed the review proceedings with no outcome to change the child support case. See Table 3
• Set-Aside/Varied - The ART have varied the decision under review. See Table 4
• Remitted - The ART have remitted the decision under review back to Child Support for reconsideration. See Table 5
• Withdrawn – The ART may reinstate a withdrawn appeal at the request of the applicant within 28 days of them withdrawing the appeal. Due to this possibility, cases are held open in Cuba until the 28 day timeframe has expired. See Table 6

AST Service Officers:

• Self-allocate the email file from the ‘Affirmed’ or ‘Dismissed’ folder and save it to their working folder within the secure share drive
• Update the Tribunal Records Management Database to record who is processing the decision

Does either customer have a change of assessment application which has been held pending the outcome of the ART process?

• Yes:
• email Contracted Decision Maker (CDM) Support Team to inform them the decision has been made and will be available in the View correspondence window within 48 hours
• go to Step 3
• No, go to Step 3

In the Tribunal Review Management window, key the:

• Decision Date
• Decision type
• Reasons for Decisions

Update and finalise the SCS Information window:

• In the Source of Issue group box, record the details of the Objections Officer
• Select No for the Radio buttons:
• Case Manager Assigned?
• Contact with both parents?
• SCS Feedback provided?
• Select CSA POLICY PROC from the dropdown menu:
• No SCS Feedback Reason

Use the following template to add a notepad to the:

• Tribunal Review Management window, or
• stack notepad in the Communications window

Subject: ART Decision Affirmed/Dismissed (whichever applies) (Decision Date)

Text: ART Decision Received (email date)
Refer to View Correspondence for a copy of the decision.
IF THE CUSTOMER REQUESTS A COPY OF THE ART DECISION REFER THEM BACK TO ART – DO NOT PROVIDE THE CUSTOMER A COPY OF THE ART DECISION.
DO NOT TRANSFER CUSTOMER TO AST OFFICER.

(Insert first page of the decision)

Finalise administrative action, see Table 7.

AST Service Officers:

• Self-allocate the email file from the ‘Set Aside – Varied’ folder and save it to their working folder within the secure share drive
• Update the Tribunal Records Management Database to record who is processing the decision

Check Eligibility and finalise any issues impacting the implementation of the ART decision.

Customers locked to Personalised Services (PS) – review the case manager notes and contact them to advise of ART’s decision before applying it to Cuba.

Does either customer have a change of assessment application which has been held pending the outcome of the ART process?

• Yes:
• email Contracted Decision Maker (CDM) Support Team to inform them the decision has been made and will be available in the View correspondence window within 48 hours
• go to Step 3
• No, go to Step 3

Use the below template to email a copy of the decision (including the decision attachment) to the original Objection Officer’s Team Leader. If the customer is managed in Personalised Services (PS), CC the PS Case Manager.

Note: do not send a copy to the Objection Team Leader if the Objection Officer is no longer in an Objection Officer role unless it is a CSA EOT or sent back for reconsideration.

Email Subject Line: ART Decision Received

Body: Hi {Team Leader Name},
I am writing to provide you with a copy of an ART decision. The ART has Set Aside / Varied the objection decision made by {Objections Officer Name}.

Use the following template to add a notepad to the:

• Tribunal Review Management window, or
• stack notepad in the Communications window

Notepad 1 of 2

Subject: ART Decision Received (email date)

Text: ART Decision Received (email date)
Refer to View Correspondence for a copy of the decision.
IF THE CUSTOMER REQUESTS A COPY OF THE ART DECISION REFER THEM BACK TO ART – DO NOT PROVIDE THE CUSTOMER A COPY OF THE ART DECISION.
DO NOT TRANSFER CUSTOMER TO AST OFFICER.

(Insert copy of feedback email sent to Objections Team Leader)

The actions taken to apply the decision will vary depending on the order. This may include creating formula modifications to set a customer’s income or the annual rate.

See relevant Operational Blueprint, such as Formula Modification Window Help for help applying the decision. Seek help from an SSO if unsure.

Specialist work types such as a Residency determination may require the skills of a specialist team.

Before saving ‘Eligibility’, make sure the adjustments made will create the intended outcome.

Escalate significant overpayments, debt or other aspects of the case to an SSO so that appropriate service can be provided to the customers.

Consider the cancellation of late payment penalties, see Child support late payment penalties and estimate penalties.

In the Tribunal Review Management window, key the:

• Decision Date
• Decision type
• Reasons for Decisions

Update and finalise the SCS Information window:

• In the Source of Issue group box, record the details of the Objections Officer
• Select No for the Radio buttons:
• Case Manager Assigned?
• Contact with both parents?
• SCS Feedback provided?
• Select CSA POLICY PROC from the dropdown menu:
• No SCS Feedback Reason

Use the following template to add a notepad to the

• Tribunal Review Management window
• Objection window
• Original decision window

Notepad 2 of 2

Subject: ART Decision Set Aside/Varied (Decision Date)

Text: (Copy/Paste first page of the ART Decision from PDF. Make sure the Member name at the bottom of the page is included).

Delete the letters that generate for the case that the decision directly relates to.

Note: if there are reverse role cases, letters for that case may also need to be delete. If the case involves a third party, letters for several case accounts may need deleting.

Other cases of either customer may be impacted, do not delete these letters as the other customers have objection rights to the particulars of the assessment, but not to the actual ART decision.

Issue an MX0-1 letter using the UQ70.09 ART Decision Letter – All decision types (except Care). If the assessment is changed due to the ART Decision, also issue an MX0-2 letter including all assessments affected by the decision.

Finalise administrative action, see Table 7.

AST Service Officers:

• Self-allocate the email file from the ‘Set Aside – Varied’ folder and save it to their working folder within the secure share drive
• Update the Tribunal Records Management Database to record who is processing the decision

Use the below template to email a copy of the decision (including the decision attachment) to the original Objection Officer’s Team Leader. If the customer is managed in Personalised Services (PS), CC the PS Case Manager.

Note: do not send a copy to the Objection Team Leader if the Objection Officer is no longer in an Objection Officer role unless it is a CSA EOT or sent back for reconsideration.

Email Subject Line: ART Decision Received – Action Required by Objections Officer

Body: Hi {Team Leader Name},
I am writing to provide you with a copy of an ART decision. The ART has Set Aside / Varied the objection decision made by {Objections Officer Name}.

ACTION REQUIRED: {select appropriate for decision type below}
{CSA EOT} The ART have set aside the Extension of Time refusal. The Objections Officer must commence the objection process with the lodgement date deemed as the date the ART decision was made.

{Special Circumstances required} The ART have Set Aside/Varied the care percentage decision. The Objections Officer must now contact the applicant and make a special circumstance decision.

{Sent back for Reconsideration} The ART have sent this decision back for reconsideration by Objections

In the Tribunal Review Management window, key the:

• Decision Date
• Decision type
• Reasons for Decisions

Update and finalise the SCS Information window:

• In the Source of Issue group box, record the details of the Objections Officer
• Select No for the Radio buttons:
• Case Manager Assigned?
• Contact with both parents?
• SCS Feedback provided?
• Select CSA POLICY PROC from the dropdown menu:
• No SCS Feedback Reason

Use the following template to add a notepad to the:

• Tribunal Review Management window, or
• stack notepad in the Communications window

Notepad 1 of 2

Subject: ART Decision Received (email date)

Text: ART Decision Received (email date)
Refer to View Correspondence for a copy of the decision
IF THE CUSTOMER REQUESTS A COPY OF THE ART DECISION REFER THEM BACK TO ART – DO NOT PROVIDE THE CUSTOMER A COPY OF THE ART DECISION.
DO NOT TRANSFER CUSTOMER TO AST OFFICER.

(Insert copy of feedback email sent to Objections Team Leader)

Create an ‘Objection Lodged’ intray on the customer who applied to the ART.

EOT (Extension of Time) and Reconsiderations, route intray to:

Office: NATIONAL OFFICE

Team: OP NAT OBJECTIONS TEAM

Position: AA-ZZ GENERAL OBJECTIONS

COA EOT and reconsiderations, route intray to:

Office: NATIONAL OFFICE

Team: SP NAT PT6A ALLOCATION

Position: AA-GENERAL PT6A ALLOCAT

Finalise administrative action, see Table 7.

AST Service Officers

• Self-allocate the email file from the ‘Withdrawn’ folder and save it to their working folder within the secure share drive
• Update the Tribunal Records Management Database to record who is processing the decision

Does either customer have a change of assessment application which has been held pending the outcome of the ART process?

• Yes:
• email Contracted Decision Maker (CDM) Support Team to inform them the decision has been made and will be available in the View correspondence window within 48 hours
• go to Step 3
• No, go to Step 3

Use the following template to add a notepad to the Tribunal Review Management window.

Subject: ART Withdrawn Appeal Finalised

Text: Application has been withdrawn.
It has been more than 28 days since the application was withdrawn, and a reinstatement request has not been received.
Appeal and all associated intrays have now been finalised.

In the Tribunal Review Management window, key the:

• Decision Date
• Decision type
• Reasons for Decisions

Update and finalise the SCS Information window:

• In the Source of Issue group box, record the details of the Objections Officer
• Select No for the Radio buttons:
• Case Manager Assigned?
• Contact with both parents?
• SCS Feedback provided?
• Select CSA POLICY PROC from the dropdown menu:
• No SCS Feedback Reason

Finalise administrative action, see Table 7.

• Update the Tribunal Records Management Database. Add the following information to the ‘Review Outcome Details’:
• Decision processed by
• Date processing completed (date it was applied to the case)
• Database record finalised
• Date record finalised
• Delete the ART decision email from staff folder
• Delete any intrays associated with the ART appeal
• Email all AST staff involved in the file, as identified by the Tribunal Records Management Database, to delete all working documents relating to the review