Skip to navigation Skip to content

Matching a child support child between Centrelink and Child Support 277-51150020

Expand/Collapse all sectionsExpand all


This document outlines the child identity matching process between Child Support and Centrelink.

Indexing manager facility

The Indexing Manager Facility consists of a number of External Customer Matching (ECM) screens used in the identification and linking of mutual customers for the purposes of customer data exchange between Centrelink and external agencies.

Child matching between Centrelink and Child Support is attempted automatically once the child support receiving parent has been successfully matched. An attempt is made to match all children linked to the receiving parent and their current partner with a child support child. For any child support child not matched, Child Support Unit staff will need to manually match the child.

A link is established when the child support child's personal and address details is matched to a mutual Centrelink child/customer through automatic matching. If a link has not been established, the Child Support customer identification number (CIN) will be automatically recorded on the Centrelink customer's record.

Unclear and multiple match records will be stored in the National Index and made available for manual indexing through the Index Manager Facility suite of screens.

If a child is not matched but the receiving parent has been matched, the total child support entitlement from the paying parent will still be loaded onto the customer's record. Separate entitlement and maintenance action details for the child will not be updated but will be stored until a match is made.

Children matched prior to July 2010

Child identity matching was done on the Maintenance Match Child (MNMC) screen on customer records. This screen can no longer be used but still displays details of matched and unmatched children. If 1 of these children needs to be unlinked, the case must be referred to mySupport.

Improved matching means some existing matched customers will fail authentication when data is exchanged. If this occurs, a Manual Follow-up (MFU) will be created to correct the relevant details.

The Resources page contains a link to mySupport, the ICT Security Portal intranet page, and an explanation of child matching MFUs.