Matching a child support child between Centrelink and Child Support 277-51150020

For Child Support matching Processing Services staff only.

Staff will need to request access to the ECM suite of screens via the ICT Security Portal (ISP) in order to access the ECML screen. The required resource can be found under the 'Mainframe Applications >Income Security' sub category. The Resources page contains a link to the ISP intranet page which contains a taskcard for how to request a CDE role or resource.

Open 2 sessions and navigate between them when required. Note: [Alt] + [Tab] can be used to navigate between the sessions.

To access the ECML screen:

• type NNS in the Sys: field and 'N' in the Env: field
• Press [Enter]
• code ECML in the Nxt field to display External Customer Match List (ECML)

The ECML screen is used for manual indexing that cannot be automatically determined as a clear and concise match.

The ECML screen includes 2 sections 'Selection Criteria for display' and 'Child Support record details'. Data received from Child Support will display as entitlement or care transactions on the ECML screen.

To search for cases requiring manual linking, on the ECML screen code:

• CSA (care transactions) or CSE (entitlement transactions) in the External Org: field
• RST in the Activity Status: field and press [Enter]

To identify the parent record:

• Code 'C' against the record being actioned
• Press [Enter] to navigate to the CIF Input Screen (CIFI)
• Copy the parent CRN and navigate to the second session

Note: the CIFI screen will automatically populate with the detail that has passed by Child Support. For CSA and CSE business profiles, the populated detail will normally consist of First Name, Second Name (if applicable), Date of Birth and parent's Customer Reference Number (CRN) without the check digit.

• Go to the Global Selection Menu (GLO) screen by coding 'GLO' in the Nxt: field (Sys: FAO)
• To determine the appropriate child match go to the Child Selection (CHS) screen to see if the customer has the child listed on their record
• 'S'elect the active child name to locate the CRN to be matched
• Return to the ECML screen

To view and/or process a record enter 'S' beside the record and press [Enter].

The External Customer Match Details (ECMD) screen will display a list of possible links in order of their strength as matches. Personal and address details are provided to assist determine a link.

The ECMD screen includes 2 sections 'Child Support record details' and 'Listing of the Centrelink records that are possible links'.

Centrelink records that are possible links will be listed in order of their strength as matches. The Mtch: field indicates the strength and reliability of the match and will be numbered from strongest (1) to weakest (9).

If there are no suitable Centrelink records a no match can be recorded. On the ECMD screen code 'N' in the Confirm Link/Match Customer Y/N: field and the Child Support record will complete with no CRN displayed. This coding cannot be changed or reassessed, so it is imperative that it is only completed if all possible options have been exhausted.

View the possible matches and determine if a record is suitable. If further information is required enter 'S' beside the record and press [Enter].

The External Customer Match Extra Detail (ECMX) screen will display a side by side view of the Child Support record and the selected Centrelink record. Detail displayed includes:

• maiden name
• current postal and residential addresses (if present)
• limited service reason listing for the Customer Reference Number (CRN)
• partner detail (if present)

If a suitable Centrelink record is found it can be linked on either the ECMD or ECMX screen. To link using the:

• ECMD screen, code 'L' beside the name of the Centrelink record to be linked and 'Y' in the Confirm Link/Match Customer Y/N: field
• ECMX screen, code 'Y' in the Confirm Link/Match Customer Y/N: field

Once a manual match has been determined, the Child Support record will complete and the CRN and Environment Id of the mutual customer will display. No further action can take place on this record.

If there are no suitable Centrelink records a no match can be recorded. On the ECMD screen code 'N' in the Confirm Link/Match Customer Y/N: field and the Child Support record will complete with no CRN displayed. This coding cannot be changed or reassessed, so it is imperative that it is only completed if all possible options have been exhausted.