This document outlines what happens when there is no ongoing business need for inactive deleted and deceased customer records.
Retrieving deleted and inactive deceased customer records from Environment Y
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Retrieving a deceased customer record from Environment Y + Read more ...
Does the reason/s meet any of the following critical business needs:
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a claim is accidentally started, submitted or finalised on a deleted CRN
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data where a ripple needs to occur for correct payments and raising debts
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Manual Follow-up (MFU) activity titled ‘unsolicited refund’
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business need where activities needs to completed on the deceased record
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Yes, complete the Centrelink Deceased Customer Environment Y Intra-environment transfer request form to have the record moved from Environment Y:
give details stating which critical business need/s meets the reason for retrieving the record, and
the active environment the record is to be transferred to
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No, and there is no critical business need to undelete the customer record, commence a thorough search for an existing CRN. If an active record is not located, a new record still needs to be created for the customer, see Searching for a customer on the system
Process ends here.
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Undeleting a customer record from Environment Y + Read more ...
Does the reason/s meet any of the following critical business needs:
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claim is accidently started, submitted or finalised on a deleted CRN
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data, where a ripple needs to occur for correct payments and raising debts
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Yes, send an email to the DQU Multiple CRN Helpdesk mailbox advising which critical business need/s meets the reason for undeleting the customer record
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No, see Searching for a customer on the system
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