Environment Y for inactive deleted and deceased customer records 111-02030000

Is there a business need to retrieve the deceased customer record from Environment Y?

• Yes, complete the Centrelink Deceased Customer Environment Y Intra-environment transfer request form to have the record moved from Environment Y:
• give details stating which business need/s meets the reason for retrieving the record, and
• the active environment the record is to be transferred to
• No, and there is no business need to undelete the customer record, commence a thorough search for an existing CRN. If an active record is not located, a new record still needs to be created for the customer, see Searching for a customer on the system

Process ends here.

Does a customer record need to be transferred out of Environment Y?

• Yes, contact the DQU Multiple CRN Helpdesk mailbox advising which business need/s meets the reason for undeleting the customer record. See the Resources page for the DQU helpdesk number
• No, see Searching for a customer on the system