Digital Image Management 111-10010000

This document contains links to information on Digital Image Management. This allows digital images to be classified, attached to customer records, and updated via Document Tools if required.

Contents

Classifying escalated Centrelink digital images in the National Queue

Scanning Centrelink documents using an MFD

Scanning Centrelink medical/sensitive documents using an MFD

Classifying Centrelink digital images via the National Queue

Using the Desktop Fax workflow to fax forms and modules

Actioning inbound desktop faxes

Faxing letters using Outlook and Customer First

Classifying Centrelink digital images via the Kofax Validation Queue

Requesting a document re-scan/retrieval or location

Attaching electronic documents to a Centrelink customer's record using Document Tools in Customer First

Removing a digital image from customer records