Healthcare Identifiers Service (HI Service) quality checking 111-22070000

Access source documentation.

Note: Request an Individual Healthcare Identifier form (MS003) processed in Zone Offices or smart centres must be sent to the following team via internal mail for quality checking:

Services Australia

eBusiness Service Centre

PO Box 9822

BRISBANE QLD 4000

• Make sure:
• Evidence of Identity (EOI) criteria has been met where applicable
• all documents are certified copies of originals. These must be certified by the person on the Acceptable Referee Form (ARIF) Part B on HW033, Part C on HW018
• the tick box is checked declaring applicant has authority to act on behalf of the organisation being registered - or a letter or suitable document declaring authority has been provided
• Compare the source documents with the relevant HI screen(s) on the eHealth program (EHP) system
• Make sure:
• no typographical errors have been made with keying of information
• the Provider Directory entry has been published or not published as per application instructions

• Open the HI Service Quality Checking Results spreadsheet located in the local drive shared folder
• Select the spreadsheet for the month the work is being checked

Complete the day's results:

• Date of processing - the date the work item was completed
• Service Officer - the log on ID of the person who completed the work item
• Organisation name - name of the work item being checked
• Form number - the form type of the work item being checked
• Error code - select the appropriate error code from the dropdown box
• Details of error - free text field for a detailed description of error
• Reason error occurred - free text field
• Date error/s fixed - free text field only required if error not completed on same day
• Quality Checker - free text field the log on ID of the person who checked the work item
• Date of Quality Check - the date the work item was quality checked

If any errors are identified make sure the error is corrected before close of business same day.

Team Leader (TL5) and Local Peer Support (LPS) must make sure feedback is provided to the Service Officer in a timely manner.

• All online applications are stored in EHP
• Manual applications are stored in PaNDA

Access the Quality and Support Tool (QST) tool for manual applications in SharePoint. See Quality checking using the Quality and Support Tool (QST).

On the first business day after the end of each month, send the completed monthly spreadsheet to the Quality Framework Section.

This is for monthly and year to date processing results to be collated by Digital Health Operations - HI Service TIER 3.

Online applications QC results are provided to the Service Officer and Team Leader.

Note: results are provided to the programme executive on a monthly basis and published on the programme page.