eServices quality checking in QST 111-22070000

Definition

Processing Tip

Error-free

Quality check did not detect errors

Definition

Processing tip

Critical

Insufficient or no documentation for Evidence Of Identity (EOI) to support application

It is an error when the EOI documents:

• are not supplied, and/or
• do not match the application form
• and there is no verification present for the individual's EOI.
  Note: there is no verification needed for a known customer.

Critical

No documentation to support Responsible Officer (RO) authority to act on behalf of Seed

It is an error when:

• there is no documentation
• the documentation is incomplete, and/or
• the documentation is insufficient to support the RO's legal authority to act on behalf of the Seed organisation

Critical

Acceptable Referee Identification Form (ARIF) (Part B) section(s) incomplete or not signed

It is an error when the ARIF (Part B) is incomplete and/or not signed and not detected by the service officer.

Critical

Document certification insufficient or incomplete

It is an error when the Individual and Business EOI documentation is:

• not certified, and/or
• certified by a person other than the acceptable referee

Critical

Declaration details incomplete

It is an error when the declaration details are missing or incomplete and not detected by the service officer:

• signature, and/or
• date

Critical

Name details incomplete on application

It is an error if the name details are incomplete or do not match the EOI documents and there is no verification present:

• surname and/or
• given name.

Critical

Gender and/or Date of Birth (DOB) incomplete or omitted

It is an error when personal details are incomplete or do not match the EOI documents and there is no verification present:

• gender and/or
• date of birth

Critical

Address Details incomplete or omitted

It is an error when the address details are incomplete or missing and there is no verification present:

• business address and/or
• postal address

Non-critical

Contact Details incomplete or omitted

It is an error when the following details are is incomplete (must supply at least one):

• daytime phone number
• mobile phone number
• fax number
• pager number
• email address

Critical

Australian Business Number (ABN)/Australian Company Number (ACN) Number incomplete or not supplied

It is an error when the ABN/ACN details are incomplete or missing and there is no verification present:

• ABN, and/or
• ACN

Non-critical

Organisation Service Details incomplete or omitted

It is an error when the organisation details are incomplete or not supplied on the form:

• organisation type
• organisation service type
• organisation service unit (if applicable)

Critical

Organisation link details incomplete or omitted

It is an error when there is incomplete or no verification present to link and there is no verification present :

• a Network organisation to the Seed
• a replacement RO to the Seed
• an OMO to the Network to Seed

Non- Critical

NASH PKI/PRODA details incomplete or omitted

It is an error when the following details are missing and there is no verification present:

• existing NASH PKI/PRODA boxes are not checked (where applicable)
• existing NASH PKI/PRODA number not supplied (when applicable), and/or
• processing systems are not stated (when applicable)

Critical

Professional Membership Association has not been supplied

It is an error when there is insufficient, incorrect or no information of the applicant's Professional Membership Association.

Definition

Processing tip

Critical

Duplicate created incorrectly

It is an error when a duplicate record has been created for:

• Responsible Officers (RO)
• Organisational Maintenance Officers (OMO)
• Seed
• Network
• HPI-I
• IHI

Critical

Name keyed incorrectly

It is an error when the name of the:

• individual
• organisation (organisation details), and/or
• title (where applicable)
• has been keyed incorrectly

Critical

Gender/DOB keyed or selected incorrectly

It is an error when the:

• Gender has been selected incorrectly and/or
• DOB has been keyed incorrectly

Critical

Deceased details keyed incorrectly or not keyed

It is an error when the deceased notification has not been keyed or keyed incorrectly.

Critical

Australian Business Number (ABN)/Australian Company Number (ACN) details keyed incorrectly or not keyed

It is an error when the following details have not been keyed, or have been keyed incorrectly:

• ABN
• ACN

Non-Critical

Service Details keyed or selected incorrectly

It is an error when the following details have not been keyed, or have been keyed incorrectly:

• organisation type
• organisation service type organisation service unit (if applicable)
• start date - Note: if the date is not supplied the business rules as per Operational Blueprint (OB) must be followed

Critical

Address keyed incorrectly

Capitalisation must be used when keying an address. For online applications, the system uses the address format keyed by the applicant

It is an error when the:

• business address
• postal address, and/or
• preferred address indicator
• has been keyed or selected incorrectly

Critical

EOI keyed or selected incorrectly, not updated

It is an error when the EOI document(s), (including being a known customer. For example, PRODA, NASH PKI certificate) have not been entered or incorrectly keyed in the system. Note: all EOI documents supplied must be entered.

Non-Critical

Electronic Communication/Contact Details keyed or selected incorrectly

It is an error when the contact details have not been keyed or have been keyed incorrectly.
It is not an error when the preferred indicator has not been ticked on the application form:

• daytime phone number
• mobile phone number
• fax number
• pager number
• email address

Critical

Healthcare Provider Directory (HPD) entry selected incorrectly

It is an error when the HPD selection on system does not match the request on the form.

Critical

PRODA account not/incorrectly actioned

It is an error when the PRODA has been linked incorrectly and/or not linked.

Critical

Link to organisation made incorrectly

It is an error when the:

• individual has been linked as an RO or OMO to the organisation incorrectly
• organisation has been linked to a Seed/Network (parent/child) incorrectly
• HPI-I incorrectly linked to an organisation in error
• link not created when requested, and/or
• CSP incorrectly/not linked to an organisation

Non-Critical

Comments keyed incorrectly/not keyed

It is an error when comments have:

• been keyed inappropriately, and/or
• have not been keyed when required

Critical

EOI Rating actioned incorrectly

It is an error when the EOI rating has been

• selected incorrectly, or
• not selected when appropriate

Critical

Incorrect status applied to a record

It is an error when an organisation or individual record has had an incorrect status applied, such as deactivated rather than retired.

Critical

Incorrect profession applied to a record or not applied

It is an error where a record has not had a:

• profession applied
• additional profession applied
• correct profession applied

Critical

Error(s) in Letter to Applicant

It is an error when the letter issued:

• contains spelling errors
• contains incorrect details
• has details left out
• is on the incorrect letter template

Non Critical

Letter/documents not uploaded in PANDA

It is an error when the letter/documentation has not been uploaded into PANDA and not detected by the service officer.

Critical

Application approved incorrectly

It is an error when supporting documentation was not supplied but the application is approved.

Critical

Application rejected incorrectly

It is an error when the application has been rejected yet A2A is acceptable.

Critical

Professional Association on Membership certificate does not meet HI Service Act

It is an error when the Professional Association no longer meets Policy requirements as per listed in eHealth program (EHP) .

Critical

Professional association on certificate does not match professional association in application

It is an error when the professional association details in the accepted application do not match the details on the certificate.

Critical

Applicants name on certificate does not match applicant's name in application

It is an error when the name in the application that has been accepted does not match the name on the certificate.

Critical

Professional Membership period on certificate does not match membership period on application

It is an error when the end date of membership details in the application does not match the end date membership details on the certificate.

Non Critical

Membership number on certificate does not match membership number in application

It is an error when the membership number in the application that has been accepted does not match the membership number on the certificate.

Critical

Change of ownership: Previous HPI-O not retired

It is an error when the previous RO has not completed or supplied HW044.

Critical

RO/OMO or additional OMO not linked to Organisation

It is an error when additional OMO has not been linked to the Organisation.

Critical

Change of ownership document not/incorrectly supplied

It is an error when there is not correct/sufficient documentation to prove a Change in Ownership.