|
Rule Number |
Rule Code |
Minimum Call Requirement |
Description |
Evaluation Requirement |
|
1 |
SDPR |
3 calls made or received |
Service Delivery Partners requirement
Only applies to Service Delivery Partners.
|
3 |
|
2 |
UNDP |
0 |
End of Settlement Period overlap
Only applicable first 2 days of the new settlement period while previous settlement period is finalised.
|
0 |
|
3 |
UNDS |
5 calls made or received |
Under sampled in previous Settlement Period
Applied when sampling requirements were not met in the previous settlement period, and either:
-
staff member has one or more non quality calls in the most recent 6 evaluations, or does not have 6 evaluations in the last 6 settlement periods - requirement will be 3, or
-
staff member has 6 evaluations in the past 6 settlement periods with no non quality calls - staff member will retain previous sampling requirement
|
3 or previous SP requirement |
|
4 |
NEWS |
5 calls made or received |
New Starters
Employment commencement is within 8 months of current settlement period start date.
|
3 |
|
5 |
LCVO |
5 calls made or received |
Low Call Volume
Staff member has made or received less than 100 calls with no evaluations over the last 6 settlement periods.
|
3 |
|
6 |
NOE2 |
20 calls made or received |
No Evaluations Past 2 Settlement Periods
Staff member has no evaluations in last 2 settlement periods.
|
3 |
|
7 |
NOT6 |
5 calls made or received |
Less than 6 Evaluations
Staff member has less than 6 evaluations in previous 6 settlement periods.
|
3 |
|
8 |
ERR2 |
20 calls made or received |
2 or more Non Quality Calls
Staff member has 2 or more non quality calls in 6 most recent evaluations.
|
3 |
|
9 |
ERR1 |
20 calls made or received |
One Non Quality Call
Staff member has one non quality call in the 6 most recent evaluations.
|
2 |
|
10 |
ERR0 |
20 calls made or received |
Zero Non Quality Calls
Staff member has no non quality calls in the 6 most recent evaluations.
|
1 |
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Quality Call Framework variation business case template