Services Australia website
PBS for pharmacists
Remote Area Aboriginal Health Services (RAAHS or AHS) and the Pharmaceutical Benefits Scheme
Department of Health, Disability and Ageing website
Pharmaceutical Benefits Scheme (PBS)
Aboriginal Health Services and the Pharmaceutical Benefits Scheme (PBS)
Intranet links
See Service Delivery Quality and Evaluation for a link to the Enterprise Quality Framework.
Privacy and Secrecy
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Contacts
Aboriginal Health Services (AHS) - internal and external contacts
Quality and Skill Tags
Health Service Delivery Division - Program areas - Pharmaceutical Benefits Scheme (PBS)
Letters
Pharmaceutical Benefits Scheme (PBS)
Error code - error free
Table 1
Error code | Error definition |
A00 | No errors. |
Error codes - B status codes - system errors
Table 2: system errors are recording errors in the PBS Claims processing system. Typically, this might be a typographical or a selection error. If the error relates to an incorrect determination, this is an assessment error. See E Assessing errors.
For the process, see Remote Area Aboriginal Health Services (RAAHS).
Error code | Error definition |
B01R Critical | SYSTEM claim registration error Incorrect: - community registration number
- community name
- pharmacy approval number
- date of supply
- claim reference number
|
B02R Critical | SYSTEM claim transaction error Incorrect or omitted: - item code or item code does not match description
- brand or manufacturer code
- quantity
- sub-set quantity
- total items supplied
|
B04R Critical | SYSTEM reason code error Incorrect reason code. |
B14R Critical | SYSTEM record not updated - Failure to complete claim or save record
- Failure to generate and save the Claims Summary Statement
- Incorrect naming conventions used for saving the Claims Summary Statement
|
B15R Critical | SYSTEM date of lodgement error Incorrect date of lodgement. |
B18R Non-critical | SYSTEM comments error Required processing notes not recorded in the system. |
Error codes - C status codes - application form errors
Table 3: for the process, see Remote Area Aboriginal Health Services (RAAHS).
Error code | Error definition |
C01R Critical | FORM incomplete or not provided Claim form: - not provided
- illegible
- missing information:
- AHS community details
- requested items details
- date of supply
- pharmacy details
- total number of Patient Specific Medicine Supply Fee (PSMSF), where applicable
- declaration details or signature
|
Error codes - D status codes - letter errors
Table 4: letter errors apply equally to emails sent from the Aboriginal Health Services team email box.
For the processes, see:
Error code | Error definition |
D01R Critical | LETTER address error Letter or email sent to the incorrect address. |
D02R Critical | LETTER attachment error An incorrect record or application form is included with the letter or email. |
D03R Critical | LETTER type or information error - The incorrect standard letter or email template is used
- Incorrect information is included in the letter or email
- Critical information is missing
|
D04R Critical | LETTER pharmacy identification error The incorrect pharmacy appears on the letter or email. |
D05R Critical | LETTER recipient error Letter or email sent to the incorrect recipient. |
D06R Non-critical | LETTER minor message error - Administration reference information is missing or incorrect
- Spelling errors in free text areas
- Typographical errors in pharmacy name or approval number
|
Error codes - E status codes - assessing errors
Table 5: assessing errors relate to an incorrect determination of entitlement. For example, this might include failure to calculate the correct amount, or exclude ineligible prescriptions. If it is a recording error, these are listed under B - System errors.
For the process, see Remote Area Aboriginal Health Services (RAAHS).
Error code | Error definition |
E01R Critical | ASSESSING entitlement error Rejected or approved incorrectly. |
Error codes - F status codes - Processing and National Demand Allocation (PaNDA)
Table 6: for the processes, see:
Error code | Error definition |
F01R Non-critical | PaNDA program or Work Type classification error Work is incorrectly classified. Note: includes work incorrectly named, if also incorrectly classified. |
F02R Non-critical | PaNDA naming error Classified correctly, but naming conventions not applied or incorrect. |
F03R Non-critical | PaNDA comment error Required comments omitted or incorrect. |
F04R Non-critical | PaNDA documentation missing - Sent letter or email not uploaded to the Work Item or page/s missing in documentation
- Rejection information not uploaded or uploaded with incorrect or missing information
|
F05R Non-critical | PaNDA Work Items not merged Connected Work Items not merged into one. |
F06R Non-critical | PaNDA Work Items not separated Did not separate multiple Work Items in PaNDA or extract a different Work Type for separate processing. |
Error codes - H status codes - database errors
Table 7: the AHS Journal database for the RAAHS programme is an administration tool. It supports production of payment journals emailed to Finance Account Branch for payment.
For the process, see Remote Area Aboriginal Health Services (RAAHS).
Error code | Error definition |
H01R Critical | DATABASE payment details error Incorrect or omitted: - AHS community registration number
- AHS claim number
- individual supply quantity
- date of supply
|
H02R Critical | DATABASE payment amount error Incorrect bulk supply value. |
H03R Critical | DATABASE payee error Incorrect pharmacy approval number. |
H04R Critical | DATABASE record not created Record not created or created in the wrong journal. |
H05R Critical | DATABASE date of lodgement error Incorrect claim received date. |
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