Youth Allowance (YA) student reaches the allowable time in their current course 010-06090040

For customers whose payment is Cancelled (CAN) and they have made contact outside of 14 days, see Student to job seeker transfers. Procedure ends here for these customers.

Is the customer 22 years of age or over?

• Yes, see Step 1 in Table 2
• No, go to Step 2

Youth Allowance tertiary students must meet satisfactory progress rules.

Has the student reached the allowable time in their course of study?

• Yes, go to Step 3
• No, update the Allowable Time End Date if necessary and if payment is suspended or cancelled and can be restored, restore the payment. Procedure ends here

Has the customer completed Year 12 (or equivalent qualification) or Certificate III or higher?

• Yes, go to Step 5
• No, go to Step 4

If Year 12 (or equivalent) or a Certificate III or higher qualification has not been completed, the jobseeker:

• is identified as an early school leaver, and
• must be referred to an Employment Service Provider to negotiate a Job Plan

To complete the process, run the Participation workflow in Process Direct.

Procedure ends here.

Services Australia must verify educational qualifications of YA job seekers who state they have completed Year 12 (or equivalent) or a Certificate III or higher qualification on the Newstart Education Status (NES) screen.

Code the NES screen as follows:

• Event Date field, key the date the payment was suspended ATR (Allowable time reached)
• Student Status field, key 'NST' (Not a student)
• Educ Level Attained field, key 'Y12' - Year 12 Sec (or key a higher qualification, if applicable)
• Year12/Equiv Verified field, unless already verified, code 'NVE' (Not verified)

Update the Customer Study Details (EDCH) screen in Process Direct or the Education Course History (EDCH) screen in Customer First as follows:

• Student End Date field, key the date equal to the Allowable Time End Date field
• Allowable Time End Date field, remove coding

Within the same activity, restore the payment via the Benefit Action (BA) screen. See Restoration of JobSeeker Payment (JSP), Youth Allowance (job seeker) and Special Benefit (SpB).

Advise the customer they must provide evidence of their educational qualifications to both Services Australia and their Employment Service Provider within 28 days.

Send a letter to the customer requesting evidence of educational qualifications. See Requesting information (CLK).

To complete the referral process, run the Participation workflow. The job seeker will need to negotiate a Job Plan with their Employment Services Provider. Procedure ends here.

Youth Allowance tertiary students must meet satisfactory progress rules.

Has the student reached the allowable time in their course of study?

• Yes, go to Step 2
• No, update the Allowable Time End Date if necessary and if payment is suspended or cancelled and can be restored, restore the payment. Procedure ends here

If the customer has reached the allowable time for their study, qualification for YA (student) ceases. They may test their eligibility for JobSeeker Payment (JSP)

If YA is SUS/ATR (suspended - allowable time reached), code the NES screen as follows:

• Event Date field, key the date the payment was suspended ATR (Allowable time reached)
• Student Status field, key 'NST' (Not a student)
• Educ Level Attained field, update with the highest qualification attained
• Year12/Equiv Verified field, unless already verified, code 'NVE' (Not verified)

In Process Direct on the Customer Study Details (EDCH) screen or in Customer First on the Education Details History (EDCH) screen, update:

• Student End Date field, key the date equal to the Allowable Time End Date field

Within the same activity, cancel the payment via the Benefit Action (BA) screen with the same date of event used to suspend YA, using the reason code 'ATR'. See Cancellation of Austudy or Youth Allowance (YA) students and Australian Apprentices

If JSP is granted and the customer is still undertaking study, this may be included as an approved activity in their Job Plan by their Employment Services Provider, but this is at the discretion of the Provider