Student to job seeker transfers 001-03020050

Students are sent an end of course review letter and have a ‘Confirm course end date’ task created in their online account 28 days before the Student End Date (SED) recorded on their file. If the customer ceases study on the expected SED and they do not need further income support, the student does not have to respond to the letter or task and their student payment will cancel from the day following their last day of studies.

The ‘Confirm course end date’ online task:

• allows the customer to:
• extend their current course details, or
• add a new course
• provides more information to the customer if they still need financial assistance

The ‘Manage study details’ online service is also available for customers to extend their current course details or add a new course if appropriate.

Austudy and YA students (22 and over) who are issued with a Course End Date review, can apply to transfer to JSP via a streamlined claim process.

To be eligible to use the streamlined process, customers must:

• be approaching their Student End Date (SED) within 28 calendar days, and
• not be continuing to study full-time or as a concessional study load student after their SED, and
• not have a study related Manual Follow-up (MFU) on their file

These customers must:

• use the ‘Confirm course end date’ task on their Centrelink online account or Express Plus Centrelink mobile app
• book a Student to Job Seeker transfer and discuss their mutual obligation requirements as a job seeker, and
• complete a JSP streamlined claim

If the student contacts before ceasing studies but within 28 days of their SED, the Service Officer must register the student as a Job Seeker Registration Only (JSRO)/No RJCP Referral Required (NRRR) job seeker.

A customer ceasing study who contacts after their SED or wants to claim an alternate income support payment must lodge an online claim.

Note: if the customer completes a new claim within 14 days of ceasing study, they may be considered to have continuing qualification for payment. If they submit the claim after 14 days, see Start Day.

A ‘Confirm course end date’ task will be available to students in their Centrelink online account or Express Plus mobile app 28 days before their recorded Student End Date (SED).

The ‘Confirm course end date’ task allows students to either:

• update their study details if they are continuing to study, or
• book a student to job seeker appointment to register with an Employment Services Provider and discuss their mutual obligation requirements as a job seeker

A YA (Student) does not need to lodge a claim for YA (Job seeker) if they:

• have contacted before their SED, if issued a Course End Date review, or
• were not issued a Course End Date review and have contacted within their notification period, and
• are discontinuing study, and
• are seeking more financial assistance

If the student contacts before ceasing studies but within 28 days of their SED, the Service Officer must register the student as a Job Seeker Registration Only (JSRO)/No RJCP Referral Required (NRRR) job seeker.

If the customer received a Course End Date review and has not contacted before their SED, they may not be eligible for retrospective assessment. Their payment will cancel from their SED + 1.

Customers under 22 who have not completed Year 12 (or equivalent) or a Certificate III or higher, are identified as early school leavers. They must undertake approved requirements and/or job search to satisfy their mutual obligation requirements.

Students under 22 who want to transition from YA (Student) to another income support payment must submit a separate claim for that payment.

Note: if the customer completes a new claim within 14 days of ceasing study, they may be considered to have continuing qualification for payment. If they submit the claim after 14 days, see Start Day.

Straight through processing is where a claim for a social security payment or service is assessed using criteria to identify if it is suitable for an automated grant outcome.

The system may process some student to job seeker transfers automatically if they meet these criteria:

• Identity is confirmed
• Residency requirements met
• Tax file number recorded
• Youth allowance students who are more than 22 years old and their study end date has been reached
• Austudy students transferring to JSP after their study end date has been reached
• Employment status requirements met
• No change in known relationship details
• No change in known children details
• Parental Income requirements met
• Independence requirements met
• Homeowners on less than 2 hectares, or paying government rent
• No documentation is lodged with the transfer
• Transfer activity results in a grant outcome

Where claims meet the criteria for automated assessment, DOCs or Display Notes relating to the claim will show that ROXY has created these.

Customer contact

If a customer asks for an explanation or applies for a formal review of the decision, the Service Officer must enter their own logon as the Decision Maker and the customer’s local service centre when running the script.

If the claim was incorrectly granted, give feedback via ROXY.

ABSTUDY Living Allowance students who are:

• Secondary school students who complete their study are paid up to 31 December each year. Transfer provisions do not apply to ABSTUDY students, under Section 23 of the Social Security Act. If the customer claims JobSeeker Payment (JSP), the date the customer submits the claim will be their start date
• ABSTUDY students who cease study are paid up to the date they cease study. Transfer provisions do not apply to ABSTUDY students, under Section 23 of the Social Security Act. If the customer claims JobSeeker Payment (JSP), the date the customer submits the claim will be their start date

Customers who were getting PES and a qualifying payment will keep getting their qualifying payment after ceasing studies.

PES customers getting JSP must change their activity type. Some customers may also be identified for a Post Approved Activity (PAA) Review Job Plan Contact.