ABSTUDY annual board, tuition and scholarship details 010-22030903
This page contains the processing steps required for coding ABSTUDY Board and Tuition details.
On this page:
Annual Request
Table 1
Step |
Action |
1 |
Manual allocation for annual boarding information + Read more ... A work item is generated when Services Australia receives annual boarding and scholarship information. The work item is manually allocated by the Workload Management team. Is there a manual allocation from the Workload Management team to update annual boarding and scholarship information?
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2 |
Display on Access DOC + Read more ... Create a Display on Access (DOA) DOC on the organisation record using the annual boarding and scholarship information provided. Use Fast Note - select Auto text, use Student, ABSTUDY and Apprentices > Enquiry > ABSTUDY Board and Tuition details Does the manual allocation include a separate student listing?
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3 |
Update the student record + Read more ... In the student's record, go to the Future Activity List (FAL) screen:
Use Processing an ABSTUDY claim to update the following screens on each students record with the net amount/s paid:
Some students may be in receipt of a scholarship that contributes to all or some of the board and/or tuition fees. Service Officers must review the boarding and scholarship information email to confirm student scholarship details. The amount coded on the ACS and EYSB screen is the net amount of the charges after the scholarship has been deducted. For further coding details, see Assessing scholarship income. |
4 |
Review the student record + Read more ... Check and if needed, update:
Finalise the update. Repeat Steps 3 and 4 for each student. |
5 |
Finalise the annual update + Read more ... Complete all updates, then:
Procedure ends here. |
Manual Follow-up (MFU)
Table 2
Step |
Action |
1 |
Manual Follow-up (MFU) allocated + Read more ... A Group Code 3 and 5 MFU is created on a student's record when the new academic years charges are not available when the claim was assessed. The MFU matures on 1 February each year. Is there a Group Code 3 or 5 MFU?
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2 |
Boarding school scholarship + Read more ... Identify if the student is in receipt of a boarding school scholarship by reviewing the NIH screen. To maintain Away from Home eligibility, the amount the school contributes towards the scholarship covers, the greater of either:
Was the customer granted ABSTUDY for being in receipt of an eligible Boarding School Scholarship?
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3 |
Confirm scholarship contribution + Read more ... Before updating the students record, check to see if the organisation has provided updated scholarship contribution figures for the current academic year. Where updated contribution figures are not available make 2 genuine attempts to contact the organisation to obtain the details. Have the updated scholarship contribution figures for the current academic year been provided?
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4 |
Confirm organisation details + Read more ... Check which boarding institution the student is attending. This information should be in the MFU or on the following screens:
Go to the organisation record. Check the DOA DOC to confirm the new academic year's charges. Are the new academic year's charges available?
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5 |
Obtain boarding charges + Read more ... Where the new academic charges are not available:
Were the charges able to be obtained?
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6 |
Update the student record + Read more ... Use Processing an ABSTUDY claim to update the following screens on the student's record with the net amount:
Some students may be in receipt of a scholarship that contributes to all or some of the Board and/or Fees. Service Officers must review the boarding and scholarship information email to confirm student scholarship details. The amount coded on the ACS and EYSB screen is the net amount of the charges after the scholarship has been deducted. For further coding details, see Assessing scholarship income. |
7 |
Review the student record + Read more ... Check and if needed, update:
Record details on a DOC of action taken and once complete, cancel the MFU. Procedure ends here. |
8 |
Updated Boarding charges are not available + Read more ... The following action must be taken:
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9 |
Cancelling ABSTUDY + Read more ... Action must be taken to cancel the students ABSTUDY from 01 January, Cessation of the ABSTUDY Away from Home rate. Email the organisation the ABSTUDY new Scholarship confirmation form from the ABSTUDY Secondary team mailbox:
The Resources page has the form and email template. |