Processing an ABSTUDY claim 010-23061559
Forms
ABSTUDY Lawful Custody Allowance claim for reimbursement - to support SY022 (SY108)
Claim for ABSTUDY Allowances and Part-time Award (SY021)
Claim for ABSTUDY form (SY019)
Claim for ABSTUDY Pensioner Education Supplement form (SY020)
Claim for ABSTUDY Remote Areas form (SY092)
Claim for ABSTUDY Student or Australian Apprentice in lawful custody (SY022)
mySupport - sending emails from shared mailboxes
- Open mySupport
- Search by article number (KM1456) or by keywords 'send emails from a shared mailbox'
Letters and electronic messages
Email template
Boarding claim outcome to Third Party Organisation
Q999 and Q888 letter templates
Services Australia has endorsed the letter or electronic message for use. It is the latest version. Do not use locally produced letters or electronic message.
ABSTUDY Living Allowance not payable
Lawful Custody Allowance - Reimbursed to correctional centre
Transfer of excess SFA (Group 2)
Secondary school student's total annual entitlement is a combination of Living Allowance, Rent Assistance and Remote Area Allowance. If the total amount is insufficient to meet the board charge of the school or hostel, any excess SFA (Group 2), up to the maximum available, is transferred across to top-up the shortfall.
Terminology and formula used
Table 1: this table describes the terminology and formula used by the system from the coding on the School Fees and Boarding Details (EYSB) screen to calculate a top-up from the SFA (Group 2) for payment to cover the shortfall in boarding expenses.
TSFA minus SFC = available excess of SFA (Group 2)
BC minus TBE = shortfall in boarding entitlements
Top-up = the lower of the available excess SFA (Group 2) and the shortfall in boarding entitlements.
Scenarios - Excess SFA (Group 2) and available top-up calculations
Table 2: this table provides scenarios where an excess SFA (Group 2) is calculated for the shortfall in boarding entitlements.
These amounts may not be current. They are examples only. For current payments, see Rates and thresholds.
Accommodation (AC) screen coding for a student under 16 in a private board arrangement
Table 3
Scenario |
Description |
1 |
Emily is 14 years old and lives on Palm Island. The local school is a recognised limited program school; therefore, Emily meets the eligibility criteria for the ABSTUDY Away from Home rate. Emily applies for ABSTUDY to attend a high school in Cairns, starting on 22 January 2025. Emily provides an ABSTUDY request for private board provider details (SY015) form with the claim, indicating $400 a fortnight will be charged for meals and accommodation to board privately. Emily will start boarding in Cairns on 20 January 2025. As a secondary student, Emily is entitled to the Away from Home rate from 1 January 2025. Emily is not eligible for Rent Assistance (RA) until 20 January 2025. To ensure correct payment of RA and the Away from Home rate, 2 event dates will need to be coded on the AC screen within the ABSTUDY claim. For event date 1 January 2025 key:
For event date 20 January 2025 (the date the private boarding arrangement commences) key:
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Workaround
Table 4
Item |
Action |
1 |
Rejecting ABY boarding claim when student is current on ABSTUDY Schooling A (ABT) There are circumstances in which a student's entitlement to ABSTUDY Schooling A (ABT) may be affected by the rejection of their boarding claim. Cancel ABT:
Reject the boarding claim:
Restore the ABT:
Finalise SFA debt shell created FND: Staff trained in debt processing:
Staff not trained in debt processing:
DOC all required records:
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