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Payments and statements for AIR recognised vaccination providers 011-10090000

This document outlines information and procedures relating to Australian Immunisation Register (AIR) payments and statements of payments for recognised vaccination providers.

On this page:

Access to AIR payment statements

Process Return to the AIR section of the immunisation payment statement

Access to AIR payment statements

Table 1

Step	Action
1	Log on to the AIR site Always complete a security check to verify the vaccination provider’s identity before releasing any information. Access the AIR site (refer to an AIR LPS for further information) Key the Service Officer’s User name and Password and select OK. The Admin Menu screen displays Select View Client Details Key the provider number in User Name field Select Display Client Details Does the Client Details screen appear? Yes, the provider has access to the AIR site. Go to Step 4 No, go to Step 2
2	Check if provider has access to the AIR site Check the message box ‘Any messages relating to the View Client Details process will appear below’ for the following: The User Name entered is not current (this means the provider has previously requested access), go to Step 3 The User Name entered does not have access to this site, go to Step 4
3	Reactivate provider access To reactivate the providers access to the AIR site: copy provider/ancillary number from User Name select Act as Provider from left hand menu paste provider/ancillary number into Provider Number you wish to act on behalf of box select Set as Current Access from drop down of Select provider type select Act as Provider select Provider Menu from left hand menu select Update Provider Details select Change Mailing Address button select Correct address from list select Update Details The provider’s access details should now display.
4	Advise provider of next steps Advise the vaccination provider they have access to the AIR site and can download statements. If the vaccination provider advises they are unable to get access: help the provider to troubleshoot if provider is still unable to access, go to Step 5 See Australian Immunisation Register (AIR) site.
5	Service Officer to refer to Local Peer Support (LPS) Advise the vaccination provider that their issue will be escalated: Get the vaccination provider’s contact details Escalate the provider’s details to an AIR LPS using the LPS referral form located on the Health Service Delivery Division (HSDD) SharePoint page. The LPS will investigate and make an assessment of the next steps required Record a comment on the provider’s AIR programme registration in PDS, see AIR monthly payment statement – Troubleshooting and Standard comments for PDS Note: if PDS comments indicate a previous request has been sent to LPS, do not send again. Advise provider their previous request for assistance has been recorded and will be actioned.
6	Local Peer Support (LPS) to review request LPS is to: Review provider request details Check all options have been attempted: Creating PRODA accounts Requesting AIR site access Resetting AIR site passwords If it is confirmed the provider is unable to access online options, refer the request to an AIR Business Development Officer (AIR BDO)/ Medicare Engagement Officer (MEO)using the HPSE Referral Tool. This is located on the Health Service Delivery Division (HSDD) SharePoint page. A standard referral template is available on the Resources page Record a comment on the provider’s AIR programme registration in PDS. See AIR monthly payment statement – Troubleshooting and Standard comments for PDS Note: if PDS comments indicate a previous request has been sent to an Air BDO/MEO, do not send again. Advise provider their previous request for assistance has been recorded and will be actioned.
7	AIR BDO/MEO contacts provider The AIR Business Development Officer/Medicare Engagement Officer (MEO) is to: action escalated requests for assistance to access payments statements online from LPS contact provider to assist them access online services when all options have been exhausted and provider is unable to access online services: print a copy of the payment statement, and send with a letter Z2655 Immunisation payment statement for providers to the provider record a comment on the provider’s AIR programme registration in PDS escalate provider details to Services Australia Canberra if required

Process Return to the AIR section of the immunisation payment statement

Table 2

Step	Action
1	Perform a registration enquiry Search for the individual to check their immunisation record. See Individual registration enquiries in the Australian Immunisation Register (AIR) Does the record need to be updated: Yes, go to Step 2 No, go to Step 4
2	Update vaccination provider clarifications Refer to the 'Return to the Australian Immunisation Register' section of the vaccination provider's statement of payment. Choose 1 or more of the following: process new encounter information, see Process manual encounter forms in AIR process pended claims, see Process pended claims in Australian Immunisation Register (AIR)
3	Update vaccination provider details if required If the vaccination provider also notifies a change to their details, for example their phone number, this information should be updated. See also: Amend Medicare providers for AIR in PDS, or Register, amend or cancel ancillary providers for AIR in PDS.
4	Finalise document Finalise the document as per WLM processing guidelines.