Payments and statements for AIR recognised vaccination providers 011-10090000

The AIR payments are:

• made to eligible vaccination providers when immunisations are reported to AIR for children up to 7 years of age and has completed a schedule on the National Immunisation Programme (NIP). This is known as an information payment
• made to eligible vaccination provider when a catch-up vaccination that completes a schedule on the NIP is reported to AIR. This is known as a catch-up payment
• assessed using the AIR national due and overdue rules for immunisation
• made monthly via Electronic Funds Transfer (EFT) to a recognised vaccination provider's nominated bank account
• agreed between each state/territory and the Australian Government. The amount is $6 for the completion of each schedule (rates are published on the Department of Health, Disability and Ageing’s website)
• made where a vaccine notification completes part of the NIP schedule and is not part of a medical contraindication or natural immunity

An AIR information payment is not paid for:

• individuals over 7 years of age
• administering non-standard vaccines
• vaccinations that are not part of the NIP schedule
• notification of immunisations that have been given overseas or by another Australian vaccination provider

From 1 January 2024, participating pharmacies are authorised to administer free National Immunisation Program (NIP) vaccines to eligible customers. Pharmacies are not eligible to receive AIR information payments. Any payments to pharmacies relating to immunisations are made by the Pharmacy Program Administrator (PPA) under the National Immunisation Program Vaccinations in Pharmacy (NIPVIP) Program not by AIR.

The Resources page has a link to the AIR national due and overdue rules for immunisation and Australian Immunisation Register - Bank account details for vaccination providers (IM005) form.

Payment statements provide details of information and catch-up payments made to an eligible vaccination provider during the previous month. Recognised vaccination providers with multiple practice locations can access a statement for each location.

Eligible vaccination providers can access their monthly AIR payment statements online through the AIR site.

Going online to access payment statements provides the following benefits to vaccination providers:

• statements are available to the provider immediately after each payment run and can be:
  • viewed
  • downloaded
  • saved, and
  • printed
• providers can access the statements anytime from the AIR site, using Health Professional Online Services (HPOS)
  • Providers wanting a payment statement to be posted should be assisted to get them from the AIR site using HPOS. If a provider advises they do not have access to the AIR site, assist the provider with the registration process. Information about accessing AIR payment statements is available through Manage AIR access and payments.

Vaccination providers who cannot access the payment statements because they do not have internet access or need assistance to set up online should be referred to Local Peer Support (LPS). They will determine if a referral to an AIR Business Development Officer (AIR BDO) is required. See Access to AIR payment statements on the Process page.

The Comments field in the provider’s AIR program registration in PDS can be used to record information about requests for assistance to access payment statements. Service officers, LPS and AIR BDOs must update the comments field if they have communicated with the provider on this issue.

The Resources page contains links to Manage AIR access and payments.

There are 3 types of payment statements available on the AIR site:

Immunisation Payment Statement

The Immunisation Payment Statement (PDF format) is available after each monthly payment run. It provides:

• a summary of the number of information and catch - up payments made
• the total payment amount
• the bank account details the payment was deposited into

Immunisation information that requires clarification is detailed in the 'Return to the Australian Immunisation Register' section. Vaccination providers should refer to the Immunisation Notifications Reconciliation Report for details about claims. This includes the reasons why a claim has not been paid, that was processed during that period.

Immunisation Notification Reconciliation Report

The Immunisation Notification Reconciliation Report (csv/Excel file format) is available after each monthly payment run. It provides details of the:

• immunisation recipient
• immunisation service administered
• AIR payments made
• Explanation code and reason explaining why a claim was not paid
• Vaccination providers should check through the explanation codes to verify entries marked as
  "*-SCHEDULE NOT COMPLETED-NO PAYMENT".

Vaccination providers can correct immunisation information by:

• using the Update Encounter function on the AIR site (preferred option)
• sending a written request using HPOS messages
• calling the AIR provider enquiries line

Immunisation Financial Statements

The Immunisation Financial Statement provides a summary of all AIR payments made to a vaccination provider in the current financial year. Vaccination providers can view the previous 5 financial years of statements on the AIR site.