International COVID-19 Vaccination Certificates (ICVC) 011-22031026

Item

Field

Description

1

Visible Digital Seal (VDS)

QR code containing individual's personal and vaccination details. Assists authorities to verify document is unaltered. Is scanned by a QR reader and checked against Australia's ePassport Country Signing Certificate Authority public key.

2

Issued by [country]

3 digit country code - defaults to Australia (AUS)

3

Version [numeral]

Version control indicates number of requested to date

4

UCVI number/code

Document code

5

Name of the holder

Customer's name. Format is LAST NAME, FIRST NAME

6

Date of birth

Customer's date of birth. Format is YYYY-MM-DD

7

Gender

Customer's gender. Options are M, F or X

8

Passport number

Document number of passport customer has provided

9

Vaccine or prophylaxis

Vaccine code - COVID-19

10

Vaccine brand

Vaccine brand name/s given

11

Disease or agent targeted

Disease - COVID-19

12

Date of vaccination

Date/s vaccine given

13

Dose number

Vaccine dose number

14

Country of vaccination

Country vaccinations were given. This is a mandatory field. If the country is missing, the vaccination provider must update the AIR.

15

Administering centre

The vaccination provider type

16

Vaccine batch number

The batch number of the vaccine given. This is a mandatory field. If the batch number is missing it will show as 'not recorded' and the vaccination provider must update the AIR

Code

Reason

Action/Error message

IDS.001

Operator does not have 'production-standard' or 'production-advanced' access

Operator does not have sufficient access. Refer to Team Leader to request access.

IDS.002

Operator has 'production-standard' access and customer details do not pass Document Verification System (DVS) check

Details provided do not match existing Australian passport or foreign passport linked to an Australian visa details.

Confirm details and try again.

If customer has a foreign passport not linked to an Australian visa, escalate to operator with 'DVS bypass' access.

IDS.003:

IDS-E-1091, IDS-E-1092, IDS-E-1093

Operator has 'production-advanced' access and customer details do not pass Document Verification System (DVS) check.

Details provided do not match existing passport information. Confirm details with customer.

Confirm details and try again. If customer has a foreign passport not linked to an Australian Visa, confirm details via VEVO report if required and select 'Bypass'.

Error message: Details provided do not match existing passport information. Confirm details with customer. If information is correct, verify another Australian issued document using the Document Verification System, as per OB 011-22031026, and then select 'Bypass'. (%CODE%, Reference: %REFERENCE)

IDS.004:

IDS-E-1090, IDS-E-1300, IDS-E-1301

Customer details do not pass Australian Passport Office (APO) check

Details provided do not match information held by the Australian Passport Office (APO). Confirm customer details and try again.

If customer details are correct, escalate to LPS.

Error message: An error has occurred. See Resources on OB 011-22031026 for further information about troubleshooting. (%CODE%, Reference: %REFERENCE%)

IDS.005:

IDS-E-1100, IDS-E-1101

Customer details are not returned from Customer Directory Maintenance System (CDMS)

Customer AIR record not found in CDMS/Customer has an end date applied/restricted flag.

Escalate to LPS.

Error message: An error has occurred. See Resources on OB 011-22031026 for further information about troubleshooting. (%CODE%, Reference: %REFERENCE%)

IDS.006:

IDS-E-1200, IDS-E-1201

Customer has no COVID-19 vaccines recorded

Customer has no COVID-19 vaccines recorded on the Australian Immunisation Register.

Customer to contact their vaccination provider to update the Australian Immunisation Register.

Error message: The individual has no COVID-19 vaccinations recorded in AIR or an error occurred when retrieving their COVID-19 vaccination details from AIR. Please check their COVID-19 vaccination details in AIR. See OB 011-22031026 for further information about troubleshooting (%CODE%, Reference: %REFERENCE%)

IDS.007

Customer has a COVID-19 vaccine that does not have a country of vaccination recorded

COVID-19 vaccine(s) cannot be recorded on certificate as no 'country of vaccination' recorded.

Customer to contact their vaccination provider to record the country on the Australian Immunisation Register.

IDS.008

VDS certificate feature has been turned off in the reference data

Application is not currently available. Try again later.

IDS.009

The Document Expiry date is in the past

Passport provided has expired. Customer to renew their passport to request an ICVC.

IDS.010

Document ID does not meet passport number standards

Document ID is not valid.

Confirm details and try again.

IDS.011

Date of birth is greater than the current date

Date of birth cannot be a future date

IDS.012

Date of birth is not a valid date. For example 99/99/9999

Date must be a valid date.

IDS.013

Date of birth is more than 130 years

Enter correct date of birth.

IDS.014

Input field contains invalid characters

Invalid character(s).

IDS.015

Only name flag

If customer has only one name, name must be entered into the Family Name field.

If the customer does not have a family name, all given names must be entered into the Family Name field and Given Names field must be left blank.

IDS-E-1090

See IDS.004

The certificate for this individual cannot be generated or viewed at this time

DVS service call unsuccessful

Possible DVS outage.

Check Newsflash Messages for information and try again.

IDS-E-1091

See IDS.003

Details provided do not match existing Australian passport linked to an Australian visa. Please confirm details and try again. Alternatively, if the customer has a foreign passport, not link to an Australian visa.

DVS service call successful but passport/visa not matched. DVS Verification Result is 'N'.

The details entered do not match with DVS.

Check the details and try again.

IDS-E-1092

See IDS.003

Details provided do not match existing Australian passport linked to an Australian visa. Please confirm details and try again. Alternatively, if the customer has a foreign passport, not link to an Australian visa.

DVS service call successful. DVS Verification Result is 'D'.

The document entered is invalid or expired or the customer is offshore.

• Do not try to validate the same document again
• Ask the customer if they have another current form of Australian ID
• If they have a visa but are offshore:
• they can email a VEVO report
• escalate to AIR LPS

IDS-E-1093

See IDS.003

The certificate for this individual cannot be generated or viewed at this time

DVS service call successful. DVS Verification Result is 'S'.

DVS system availability error.

Try again later.

IDS-E-1201

See IDS.006

The individual has no COVID-19 vaccinations recorded in AIR or an error occurred when retrieving their COVID-19 vaccination details from AIR. Please check their COVID-19 vaccination details in AIR. If necessary contact AIR.PROGRAM.SUPPORT

The customer does not have any COVID vaccinations recorded.

Check the customer record for COVID-19 vaccinations

If vaccinations are recorded, clear the request and try again.

Result

Description

Y - Matched

Yes, the document is verified.

N - Not matched

Not verified. Check the coding to make sure there are no typos.

If this cannot be verified, escalate to LPS.

D - Data out of range (document is not able to be electronically verified or is invalid)

The details input are recorded with the issuer but the document cannot be verified.

S - System availability error

System issues. Try again in a few minutes.

If there is a system outage a Network News Update (NNU) Newsflash will be published.