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Share by Default - My Health Record 011-24112711

For My Health Record Consumer Contact Centre staff only.

This document explains details about how to help manage enquiries from individuals, the media and healthcare providers about Share by Default.

On this page:

Individual and media enquiries about Share by Default

Healthcare provider enquiries about Share by Default

Individual and media enquiries about Share by Default

Table 1

Step	Action
1	Determine what the caller is asking about + Read more ... If the caller is: a journalist (Media enquiry) and requests details about Share by Default, go to Step 2 asking about who can see their information, tell the caller that there is no change to the existing consumer privacy and access controls. See Privacy and access for My Health Record asking about how they can register for a My Health Record, see My Health Record for individuals asking about Share by Default and/or what it means for them, go to Step 3
2	Journalist requests details about Share by Default + Read more ... If a journalist requests details about Share by Default: Do not make comment or answer questions from the media See Table 7 in Serious incidents and Tier 3 escalations for My Health Record
3	Individual is asking about Share by Default + Read more ... Tell the individual: a bill amending the My Health Records Act 2012 has been tabled in the Australian Parliament. If passed, the changes to legislation will require healthcare providers to share key health information to the My Health Record system by default, starting with pathology and diagnostic imaging reports there is more information and FAQs available on the Department of Health and Aged Care's website to visit www.health.gov.au and search for Modernising My Health Record - Improved sharing of pathology and diagnostic imaging information: there is an FAQ link on that page, and they can subscribe for updates The Resources page has a link to the Department of Health and Aged Care's website.

Healthcare provider enquiries about Share by Default

Table 2

Step	Action
1	Determine what the healthcare provider is asking about + Read more ... If the healthcare provider is asking about: Share by Default, including: what it means when will the requirement start who needs to upload information how it impacts Medicare claims are there any compliance requirements go to Step 2 how to set up and use My Health Record, go to Step 3
2	Healthcare provider is asking about Share by Default + Read more ... Tell the healthcare provider: there is more information and FAQs available on the Department of Health and Aged Care's website to visit www.health.gov.au and search for Modernising My Health Record - Improved sharing of pathology and diagnostic imaging information: there is an FAQ link on that page, and they can subscribe for updates The Resources page has a link to the Department of Health and Aged Care’s website.
3	Set up and use My Health Record + Read more ... Is the healthcare provider a pathology or diagnostic imaging provider? Yes, tell the healthcare provider more details are available on the digital health website. Visit www.digitalhealth.gov.au and select For healthcare providers. The Australian Digital Health Agency is supporting pathology and diagnostic imaging providers with: support to work through the My Health Record registration process advice about software products in the market that have the necessary My Health Record functionality resources to help educate staff about My Health Record. For example: eLearning modules, videos No, see Provider registration for the My Health Record system