Effect of a compliance action on Income Management 103-01040060
Expand allThis document outlines what a Service Officer is to do when an income managed customer incurs a financial penalty as a result of a decision to apply a failure under either the Targeted Compliance Framework or the Job Seeker Compliance Framework.
Impact of compliance action
Customers subject to mutual obligation requirements can incur financial penalties or cancellation of payment as a result of non-compliance. Customers who are income managed are not exempt from incurring financial penalties or cancellation, but a reduction in income managed funds results in expenses failing to pay if there is not enough money available in their Income Management account to absorb the reduction in payment.
Review of IM
Service Officers are to discuss the impact any compliance action may have on Income Management with a customer. Service Officers will review a customer’s priority needs, and if necessary reduce or suspend regular expenses during any rate reduction or non-payment period where there are insufficient funds to cover expenses.
The Resources page contains links to Office Locator for the National transfer numbers.
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Identifying and assisting income managed customers
Changes to Income Management priority needs
Coding Income Management expenses
Undelivered Income Management expenses and actioning Work Items
Effect on Income Management when payment is restored or re-granted
Managing compliance with compulsory requirements
Conducting Compliance investigations