BasicsCard request to change Personal Identification Number (PIN) 103-01230020
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This document outlines how to change the Personal Identification Number (PIN) for a customer's BasicsCard, including for when a BasicsCard has been posted in the mail.
Changing a BasicsCard PIN
A customer, or their payment nominee (if the BasicsCard was issued to the payment nominee on behalf of the customer), can request to change the PIN for their BasicsCard. This can be actioned by Service Officers at:
- Centrelink Service Centres
- Remote Service Centres
- Remote Servicing Team with Centrelink system connectivity, or
- by contacting the Income Management Line
BasicsCard posted in the mail
Customers/nominees who have a BasicsCard posted in the mail need to activate the card and change the PIN before they can use it. Once the customer/nominee get the BasicsCard in the mail, they will contact Services Australia for support with these actions. See BasicsCard reactivate posted or previously suspended card for support with this part of the process before changing the PIN.
BasicsCard blocked due to incorrect PIN
A customer's BasicsCard will be automatically blocked by the Card Transaction Provider (CTP) if the customer makes six incorrect PIN attempts in a row.
The BasicsCard will remain blocked until the customer contacts Services Australia.
The Resources page contains links to contact details for the Technical Support Line, BasicsCard enquiry options for customers and the BasicsCard Alternative Interface.
Related links
Initial offer or replacement of BasicsCard
BasicsCard reported as lost, stolen, damaged or found
BasicsCard reactivate posted or previously suspended card
Managing Income Management funds
Determining a person's priority needs for Income Management
Nominee arrangements under Income Management
BasicsCard changing daily spend and maximum card balance limits
BasicsCard balance or transaction summary enquiry
Transfer of funds between Income Management Account and BasicsCard online
Income Management and BasicsCard Work Items
Income Management and BasicsCard self service options
Business and organisation search tools