Accepting paper Mobility Allowance (MOB) claims, reviews and claims for MOB Advance Payment 008-05010010
Expand allThis document outlines information about claims and reviews for Mobility Allowance (MOB) and claims for Advance Payment.
Check the customer completed the form correctly
When a MOB claim, review form or MOB Advance Payment claim is lodged in person, staff must check the form is completed and signed, while the customer is present.
If all information has been provided, scan the form and any other documents provided by the customer.
The Mobility Allowance National Team (AMW) process mobility claims and reviews.
The Resources page contains links to Payment and Service Finder, Centrelink Online Accounts, forms and publications for MOB.
Related links
Online Claim for Mobility Allowance
Processing claims for Mobility Allowance (MOB) in Process Direct
Residence Assessment for customers claiming Mobility Allowance (MOB)
Confirming a customer's identity
Eligibility for Mobility Allowance (MOB)
Scanning Centrelink documents using an MFD