Mobility Allowance (MOB) Employment/Training Reviews 008-10030020

Customers selected for review are automatically sent a Review of Mobility Allowance (MA003M) form.

The customer or their appointed nominee must:

• complete all questions, and
• sign the form (electronic signature also acceptable)

If the form is not returned within 21 days of the:

• first request, a second request is automatically sent
• second request, MOB payment is automatically suspended for up to 13 weeks

If the payment is not restored within the 13 week suspension period, MOB is automatically cancelled.

Customers with a disability or medical condition affecting their vision can get letters from Centrelink in accessible formats, see the Process page for details.

Customers selected for an ETR may also be required to provide additional information to verify any changes in circumstances.

When a customer and/or nominee completes the MA003M, the form will advise if the customer is required to provide supporting evidence.

For a list of supporting verification documents, refer to Verification of Mobility Allowance (MOB) activities.

Review forms lodged at a service centre must be scanned on the day of receipt for action by the Mobility Allowance Processing Team.

Where the MA003M form is scanned to the customer's record or if the customer has uploaded the form using their Centrelink online account, the customer's record will be automatically updated to:

• remove the review activity from the Future Activity List (FAL) screen, and
• allocate the work item for processing

Based on the responses and details in the review form, customers who continue to be eligible for MOB will be paid at the standard rate or higher rate.

If the customer is ineligible, they may receive MOB for a further period of grace (POG) before it reduces to the standard rate or is cancelled. This will depend on the customer's circumstances and if they still meet the MOB qualifying activity rules.