Mobility Allowance (MOB) Employment/Training Reviews 008-10030020

Customers selected for review are automatically sent a paper Review of Mobility Allowance (MA003) form. If the form is not returned within 21 days of the first and second request, MOB is suspended. If there is no further response, MOB is automatically cancelled.

Visually impaired customers can ask for an accessible (electronic) version of the review form via the Disability, sickness and carer's line. Customers who:

• use assistive technology can download, complete and submit the PDF form by the due date
• are unable to use assistive technology, can receive the review form via email. Service Officers can email the Electronic Document Classification (EDC) Team to request a fillable Mobility Allowance review form be sent to the customer

The customer (or their appointed nominee) must:

• complete all questions, and
• sign (electronic signature also acceptable)

Based on the responses and information in the review form, customers who continue to be eligible will be either paid at the standard rate or higher rate.

If the customer is ineligible, they may receive MOB for a further period of grace before it returns to the standard rate, or is cancelled. This will depend on the customers circumstances and whether they still meet the standard rate rules, or no longer meet the MOB qualifying activity rules.

Review forms that are lodged at a non-processing service centre must be scanned on the day of receipt. Scanning the form automatically:

• removes the review activity from the Future Activity List (FAL) screen, and
• allocates the work item for processing