Mobility Allowance (MOB) Employment/Training Reviews 008-10030020

Customers selected for review are automatically sent a Review of Mobility Allowance (MA003m) form. If the form is not returned within 21 days of the:

• first request, a second request is automatically sent
• second request, payment is automatically suspended

Following suspension, MOB is automatically cancelled after 13 weeks if the required information is not provided, enabling payment to be restored.

Customers with a disability or medical condition affecting their vision can get letters from Centrelink in accessible formats, see the Process page for details. The customer or their appointed nominee must:

• complete all questions, and
• sign (electronic signature also acceptable)

Based on the responses and information in the review form, customers who continue to be eligible will be either paid at the standard rate or higher rate.

If the customer is ineligible, they may receive MOB for a further period of grace (POG) before it returns to the standard rate or is cancelled. This will depend on the customer’s circumstances and if they still meet the standard rate rules or no longer meet the MOB qualifying activity rules.

Review forms that are lodged at a non-processing service centre must be scanned on the day of receipt for action by the Mobility Allowance National Team (AMW). Scanning the form automatically:

• removes the review activity from the Future Activity List (FAL) screen, and
• allocates the work item for processing