Mobility Allowance (MOB) Medical Reviews 008-10030010

MOB reviews lodged at a service centre must be scanned on the same day the documents are received.

Customers are selected for a Mobility Allowance Medical Review (MA002R) only if they have been:

• previously assessed at new claim, or
• as part of a previous review as having an inability to use public transport without substantial assistance for an extended period (one year or more)

Medical evidence must be provided to assist in determining if the customer's inability to use public transport without substantial assistance is permanent, for an extended period (one year or more) or there is no inability to use public transport.

The customer has 21 days to return the medical review form. If the form is not returned within 21 days of the:

• first request, a second request is automatically sent allocating another 21 days
• second request, payment is automatically suspended
• suspension, MOB is automatically cancelled

The customer's MOB may be continued, if they still have a disability that prevents them from using public transport:

• without substantial assistance
• permanently, or
• for an extended period of time

An extended period of time is a period of one year or greater. If the inability to use public transport is permanent, no medical reviews is issued after the time the permanent inability is recorded on the customer's record.

If the customer no longer has a disability or if they are able to use public transport, cancel their MOB payment.

If there is insufficient medical information provided to make a determination about continuing eligibility, the customer may need to provide more information.