Mobility Allowance (MOB) reviews 008-10030000

There are 2 types of MOB reviews:

• Medical review
• Employment and Training review

Customers sent a review, have 21 days to return it. If not returned, an automatic second request is sent allocating another 21 days to return. Payment is automatically suspended if the form is not registered as being returned within 21 days of the second request. If no restoration occurs within 21 days of the suspension, the payment is cancelled.

If a customer contacts because they have lost a review form, use the Mail Forms workflow to issue a duplicate, or print from Forms online or the Services Australia website.

MOB reviews lodged at a non-processing Service Centre must be scanned on the day of receipt, for action by the Mobility Allowance National Team (AMW).

Customers who are blind or have low vision can receive Centrelink letters in one of the following formats:

• read over the phone
• converted to a larger font (Arial size 18 pt) - the original unformatted letter is sent with the converted letter
• converted to braille

Customers interested in this service should visit their local Service Centre, or call the Centrelink Disability, Sickness and Carers line on 132 717 or the older Australians line on 132 300 during office hours.

An administrative requirement of the process is the customer must agree to have their postal address updated to the agency’s Accessible Letters Manager address. This is to identify relevant letters.

For more information, see Accessible letters for customers who are blind or have low vision.

Customers selected for a Mobility Allowance (MOB) Employment and Training review can access an electronic version of the form.

Customers are to be directed to the agency’s website where an accessible/electronic version is available. It is designed to be used with assistive technology. Once completed, the customer must print the form and return by the due date.

Note: there is no review form to be completed by the customer for a Medical Review. The customer is sent a letter with a review form to be completed by their doctor.