Customer Contact (CS) 277-01000000
Expand allThis document outlines content relevant to contacting Child Support customers.
Government intent
The child support scheme was formed to assist separated parents to take responsibility for the financial support of their children. The Child Support Registrar administers the child support scheme which was introduced by government in 1988.
On 1 July 2011, the Australian Government Department of Human Services began delivering the services and payments provided previously by the Child Support Agency, Medicare Australia, Centrelink and the then Family Assistance Office. Child Support is now a service delivery brand within the department.
On 1 February 2020 the Department of Human Services transitioned to become the Australian Government agency Services Australia. This did not change the operation of the Child Support Scheme.
The child support scheme involves the assessment of child support in accordance with a formula as well as the collection and enforcement of court orders, child support agreements and child support assessments.
Contents
Authenticating a Child Support customer
Contact with Child Support customers
Child Support authorised agent
Child Support representative with ordinary authority
Correspondence received in Child Support
Customer Management Approach (CMA) for Child Support
Deceased Child Support Customer Management
Documenting Child Support information
Letters for Child Support customers
Restricted Access Customer System (RACS)
Secure Messaging for Employers and Overseas Entities
Social Worker and other service referrals for child support customers
Updating Child Support Customer information