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Manual Cash reconciliation for Child Support payments - Payment Services team 277-04160000

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This document outlines the process used by Service Officers in the Payment Services team to perform a manual cash reconciliation.

Cash reconciliation overview

Cash reconciliation is the process of determining whether the total value of payments loaded on to Cuba is consistent with the total value of payments banked on behalf of Child Support.

Cuba will automatically reconcile these payments if the total value of the payments loaded onto Cuba is equal to the value of the payments banked on behalf of Child Support. When these amounts do not match, a manual reconciliation needs to be performed. In most cases the discrepancy will be due to a payment that has been dishonoured or adjusted.

Payments made to Child Support are receipted and transferred by the Reserve Bank of Australia (RBA) each day. All payments transferred must be reconciled daily against Cuba.

Roles and responsibilities

Payment Services Team Service Officer

  • daily cash reconciliation
  • weekly cash reconciliation
  • monthly RBA invoice verification
  • recalling a receiving parents disbursement

The Resources page has links to macros, contact details, templates and letters.

Disbursements of child support

Child support overpayments and other payee debt

Suspense account management

Accounting Cuba Process Help

Cash Reconciliation Cuba Process Help

Letters Cuba Process Help

Transfer or lock a customer Cuba Process Help