Digitisation and allocation of Medicare information 111-17050400

Digitising Medicare documentation is part of the RPI which aims to dramatically reduce the agency's dependency on the use of paper forms and correspondence.

Documentation is digitised at the point of receipt, or as close as possible to it. Most documents are scanned where they are received. This may include at the agency’s scanning provider, smart centres and service centres.

Processing and National Demand Allocation (PaNDA) is a workload management tool that can access digitised Medicare work items in FileNet (the agency’s archiving system).

Work types are associated to skill tags. Staff member acquired skill tag/s are recorded in ESSentials. PaNDA will match work items (categorised by work type) to the skill tag of the user.

• The agency’s scanning provider
• receives paper Medicare documents, prepares and scans Medicare documents
• mail delivered to Medicare reply paid addresses
• Support, Telephony and Workload Management (STaWM) team
• categorises and validates Medicare documents scanned on Multi-Function Devices (MFD)
• categorises and validates emails transitioned to Kofax
• processes re-scan requests
• manages unclassified work item
• Service Centres
• receive paper Medicare documents, prepare and scan Medicare documents