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Assistance for Isolated Children (AIC) transfers to and from another payment 010-03020100

This document outlines when it may be beneficial for a family to claim AIC for a student rather than for the student to continue receiving another payment.

Transfer to or from AIC payments

Step	Action
1	Students' circumstances An assessment of the student's and/or the applicant's circumstances may be required to make sure they are applying for the correct payment. See: Identifying the most beneficial payment for students or Australian Apprentices Rates and Thresholds Index If the student wishes to transfer from AIC to another payment, they need to have considered the following: AIC is claimed by the applicant on behalf of the student, and therefore the applicant needs to be contacted, excluding when a student has lodged an Unreasonable to live at home (UTLAH) claim. Check applicant's details on the EIC Claim Details (EICD) screen The applicant may incur a debt when transferring the student from AIC to another payment, as AIC payments are made in advance in four instalments and may have been paid up to 31 December How the Parental Income Test (PIT) impacts the payment the student is being transferred to If additional assistance is required to determine the most beneficial payment, use the Tier 1 - Request for LPS Assistance - Centrelink online form to request the relevant Local Peer Support (LPS). If: the applicant or student is receiving or has lodged a claim for other Australian Government assistance which affects eligibility for AIC, go to Step 2 a claim for AIC been received, and: the applicant does not want to proceed with the AIC claim, see Withdrawal of claims the student is current on another payment, go to Step 3
2	Cancel AIC payment Is the Service Officer skilled in AIC? Yes: cancel the AIC payment, see Cancellation or suspension of Assistance for Isolated Children (AIC) once cancelled, go to Step 4 No, for: telephony staff, use Fast Note - select Auto text, use Students, ABSTUDY & Apprentices > AIC > AIC Res/Can/Sus Required, include all the relevant details processing staff, use the Tier 1 - Request for LPS Assistance - Centrelink online form to request AIC LPS procedure ends here
3	Customer wishes to cancel their current payment Eligible customers can use the Cancel my current payment service through their Centrelink online account to voluntarily cancel their income support payment, when they no longer want to continue receiving the payment. Otherwise: cancel the other payment from the date prior to the AIC claim being indexed if the current payment the customer wishes to cancel is: Youth Allowance (YA) (student), see Cancellation of Austudy or Youth Allowance (YA) students and Australian Apprentices Youth Allowance (YA) (job seeker), see Cancellation at customer's request of JobSeeker Payment (JSP) or Youth Allowance (YA) (job seeker) ABSTUDY, see Cancellation or suspension of ABSTUDY payments record details on a DOC, use Fast Note - select Auto text, use Generic > SUS/CAN/RES > Suspend Cancel Reason, include all the relevant details assess the claim for Assistance for Isolated Children (AIC) Procedure ends here.
4	Claiming another payment If the student has lodged another claim and the service officer: is skilled to process the claim lodged for: ABSTUDY, see Processing an ABSTUDY claim Youth Allowance (YA) (student), see Assessing and coding student and Australian Apprentice claims for Youth Allowance (YA) Youth Allowance (YA) (job seeker), see Processing Youth Allowance (YA) (job seeker) claims Disability Support Pension (DSP), see Assessing Disability Support Pension (DSP) claims is not skilled to process the claim, procedure ends here