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Restoration of Carer Payment (CP) 009-04150040



This document explains the requirements and process for restoring CP after cancellation or suspension.

Restoration of CP

Payments can be restored when the carer's qualification for CP has been re-established.

If there has been a change in circumstances, the carer's record must be updated with the relevant information before restoring payments. This will avoid incorrect arrears.

Restoration of CP (XWP)

CP (XWP) may be restored if payment level CA entitlement is restored without a gap and within 13 weeks of the date of effect of suspension or cancellation, or a change to CA HCC only. See Transfer from Wife Pension (WP) to Carer Payment (CP).

Re-claiming CP

If CP has been cancelled for more than 13 weeks the carer must re-claim. See Claiming Carer Payment (CP) and/or Carer Allowance (CA).

Extended employment suspension period

Carers receiving CP may enter an extended employment suspension period for up to 2 years if their partner receiving Disability Support Pension (DSP), Age Pension or an eligible DVA payment (DVA Age Pension, Invalidity Service Pension, Income Support Supplement and Veteran Payment) enters an extended employment suspension period.

Carers in an extended employment suspension period will have a benefit status of CAR SUS-EPP.

If the carer becomes payable again within the 2-year suspension period, they can request to have their payment restored instead of completing a new claim.

If the carer requests a restoration but is no longer providing constant care to the care receiver, the change on circumstances should be recorded and CP cancelled.

If the carer requests a restoration but is not payable for any other reason/s (for example, income and/or assets over the limit), they can remain suspended for the remainder of the 2 year period.

The Resources page contains information about what carers may be required to do before CP can be restored.

Cancellation and suspension of Carer Payment (CP) and/or Carer Allowance (CA)

Cancellation of Carer Payment (CP)/Carer Allowance (CA) where previously re-granted after a cancellation due to exceeding respite bank

Cancellation, suspension and rejection codes for Carer Payment (CP)

Carer Payment (CP) customer going overseas

Carer Restoration workflow for Carer Payment (CP) and/or Carer Allowance (CA)

Claiming Carer Payment (CP) and/or Carer Allowance (CA)

Coding the Adult Disability Assessment Tool (ADAT)

Continuation of respite after the expiry of hospitalisation

Confirming prison admission and release dates

Eligibility for Crisis Payment (CrP)

Payment deductions

Returning to Australia

Return to Australia procedures for service centre and Smart Centre Call staff for pension payments

Temporary cessation of care (respite) and hospitalisation (CLK)

Temporary cessation of care (respite) for more than 63 days

Transfer from Wife Pension (WP) to Carer Payment (CP)

Extended suspension periods for pension payments