Compensation letters 117-04030000
This document outlines procedures on how to manage, print and issue letters for Compensation processing.
Letter production
The Compensation Management System (CMS) automatically sends a Batch Laser Advice (BLA) to all customers:
- to advise of a compensation recovery decision, and
- for every action that involves a reviewable decision
Compensation Recovery letters can be created manually via Online Advice (OLA).
Issuing letters
All BLA and manual OLA letters must be issued to customers by surface mail.
Most OLA letters are delivered by surface mail. Customers who subscribe to myGov Inbox for their Centrelink letters can receive some OLA letters electronically.
Letters to third parties are issued according to the service they are registered for:
- Centrelink Business Online Services (CBOS)
- Fax
- Surface mail
Contents
Compensation Batch Laser Advice (BLA) letters
Compensation Online Advice (OLA) letters