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Compensation letters 117-04030000

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This document outlines procedures on how to manage, print and issue letters for Compensation processing.

Letter production

The Compensation Management System (CMS) automatically sends a Batch Laser Advice (BLA) to all customers:

  • to advise of a compensation recovery decision, and
  • for every action that involves a reviewable decision

Staff can also create Compensation Recovery letters.

How customers receive letters

Customers subscribed to myGov Inbox will receive most of their letters electronically in their myGov Inbox or Express Plus Centrelink mobile app. These include:

  • BLA and SAP OC letters
  • some manual letters and OLAs

Most manual letters and OLAs are delivered by surface mail. Customers who subscribe to myGov Inbox for their Centrelink letters can receive some manual letters and OLAs electronically.

Letters to third parties are issued according to the service they are registered for:

  • Centrelink Business Online Services (CBOS)
  • Fax
  • Surface mail

Contents

Compensation Batch Laser Advice (BLA) letters

Compensation manual letters and Online Advice (OLA)

Letters and customer advices